Sara O’Rourke, CAPPA, MCSD

Cell: 403-***-**** Email: adoyfe@r.postjobfree.com

Profile

Dynamic personality, dedicated and honest

Problem solver, with excellent interpersonal skills

Team player who can encourage and motivate people to work together, and who enjoys seeing a job well done

CAPPA(Petroleum Accounting) certified

Microsoft Certified Professional (MSCD)

PCP Certification

Professional Experience

Account Manager/Accounting Software Trainer, Xyntax Systems, Cochrane May 2019-Present

●Payroll training including all aspects of full payroll cycle, ROE’s, CRA remittances

●Understand Xyntax accounting software applications and to troubleshoot issues/problems reported by the end users

●AP, AR and GL

●Classroom and virtual training onsite and online for clients

●Provide guidance in the use of the software application (i.e. installation, various functionalities and /or features)

●Perform testing of software, providing feedback and performing other related projects as they arise

●Nurture the client relationships

New Business Relations, CSC Marketing Ltd, Calgary September 2016-May 2018

●Understand customer needs and develop plans to address them

●Identify key staff in client companies to cultivate profitable relationships

●Forward upselling and cross-selling opportunities to the sales team

●Promote high-quality sales, supply and customer service processes

●Approach potential customers to establish relationships, 95% cold calling

●Aim to preserve customers and renew contracts

●Gain solid knowledge of competitors

Private Dayhome Operator, Director, Calgary March 2012-August 2016

●Develop day by day activity plans

●Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children in the dayhome

●Establish child routines and offer constructive guidance

●Ensure kids are supervised at all times

Royalty Analyst, ConocoPhillips, Calgary June 2010-March 2011

●Organize monthly cheque run, including checking all accounts for issues, collecting all back-up, stuffing envelopes etc. Deal with queries from vendors on various royalty issues

●Coordinate with Production Accounting team to ensure accuracy and timeliness,

●Liaise with the Land Dept. on various vendor issues, following up to ensure a timely resolution

●Dealing with all outstanding issues with accounts, address issues, netted royalties, outstanding balances etc.

●Meeting all internal deadlines, royalty reviews, monthly accruals

Logistics Co-ordinator, PerfectFit, Calgary April 2007-January 2010

●Set up the daily schedules and inform the drivers of their runs, and enter the information in the Dispatch Operating System (DOS)

●Maintain contact with the customer throughout the duration of an order, communicating both positive and negative occurrences

●Contact drivers to give them the schedules and update the DOS and participate in problem solving as required

●Build strong relationships with the Drivers assigned and share in the responsibility of the actions of the Drivers

Application Support Specialist, Practice Solutions (CMA), Calgary July 2004-April 2007

●Confidently train a small clinic in all lessons pertaining to NetMedical

●Set up a small clinic with the appropriate hardware and software requirements. Ensure onsite visits are recorded appropriately in FileMaker

●Assist in the implementation and deployment of new updates to NetMedical

●Test new peripherals to identify any performance issues in relation to the software Maintain knowledge of software updates, peripherals and new technologies within the industry

Sales/Marketing Specialist, Coherent-AMT, Kitchener Jan 2003–May 2004

●Continual maintenance and enhancement of our three websites

●Liaise with staff in various departments to implement and support marketing initiatives

●Statistical analysis of all data, pertaining to our websites, present data in spreadsheets, charts, presentations etc, using various software applications

●Evaluate the needs are of customers ie. Information, product support, web access, exposure etc.

●Foster appropriate relationships to maximize synergies from partnerships and alliances

●Regulatory control person for the company, complete our applications for medical licenses and respond to all inquiries for additional information, work with current Health Canada Protocol

Education & Training

Eyelash Technician, Borboleta, Calgary October 2015

CAPPA, SAIT, Calgary June 2010-February 2011

(Canadian Association of Petroleum Production Accounting)

MCSD, Trios Computer Training, Kitchener Aug 2001-October 2002

Training: Microsoft Certified Solutions Developer (MCSD)

Desktop Applications (70-016) with MS Visual C++ 6.0 (Certified)

Distributed Applications (70-015) with MS Visual C++ 6.0 (Certified)

MS Analyzing Requirements and Defining Solution Architectures (Certified)

MS SQL 7 Administration and Support (Certified)

Police Education Diploma, Sir Sandford Fleming College, Peterborough 1992-1994

Collaborative Skills Administration Skills Application Skills

Analytical Mind A/R & A/P MS Office

Conflict resolution Payroll Slack, Zoom, Skype

Business Function Organization Phone Systems Social Media Platforms

Office Coordination Inventory Control Petroleum Registry

Schedule Time Management Shipping Protocol Payroll Full Cycle

Special Events Coordination Customs regulations Accounting Software

Cold Calling Purchasing Protocol

References available upon request

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