Christopher J. Holdham (Retired from Caterpillar)

*** *. **. ***** *****, Peoria IL 61614 adoyfd@r.postjobfree.com

SUMMARY

Organizational Change Management Certified Change Master. Systematically apply the Change model through the life cycle of a change project, and provide training resource for team members.

Managed Enterprise Relationships (Supplier Relationship Manager) for Equinix, Synoptek, AT&T, Cisco, Dimension Data, and Akamai. Ensure efficient delivery from suppliers to our business. Directed workflow and workload of on-site resources, governed maintenance contracts, spend, and detailed quarterly business reviews.

Provided process and technical leadership to bridge supplier relationships across the Division and to team members outside our Division.

Consistently excelled in managing complex projects and resources to achieve results in a fluid environment.

Proven presentation and communication skills and effective motivator.

Project Management role and guidance for corporate wide projects.

Broad background is systems infrastructure hardware.

WORK EXPERIENCE

Supplier Relationship Manager - Caterpillar

Global Information Services Technical Infrastructure Jan 2016 – Present

Responsible for managing the relationship between Caterpillar and our IT Strategic Suppliers. These suppliers provide Data Center and IT products, services, or solutions at an Enterprise level.

The Supplier Relationship Management goal is to maximize the contribution suppliers can deliver to our business while maintaining high value for both Caterpillar and Suppliers.

Senior IT Supervisor - Caterpillar

Global Data Center Facilities & Management Team June 2012 – Jan 2016

Responsible for managing Caterpillar’s Global Enterprise Data Centers and providing leadership in the development of Data Center infrastructure facility operations and global standards.

Consistently delivered efficient and effective 24x7 IT Operations and Hosting Services to Caterpillar’s extended enterprise through a Globally Diverse workforce leveraging standardized tools and repeatable processes.

Actively managed the Enterprise Data Centers. Accountable for the Space, Power, Cooling, and the IT Physical Layer of Caterpillar’s Global Enterprise Data Centers.

Management the IT physical layer of the Data Center including installation of Server, Storage and Network equipment, cable management and connectivity.

Executed installation of IT equipment and connectivity, built and maintained infrastructure such as fiber optic trunk capacity.

Delivered Capacity Planning documentation for the raised floor space and connectivity, as well as the power, space, and cooling.

Senior Technology Specialist - Caterpillar

Network Services Division Sept 2009 - June 2012

Managed and led major Enterprise Technical and Process projects aligning with our Strategy & Vision.

Accountable for leading, and executing network projects/deployments

Served as the Network Strategist, as well as Level 3 technical support.

Enterprise Supplier Relationship Manager for major strategic vendors (AT&T, Cisco, Dimension Data, Akamai).

Senior IT Supervisor - Caterpillar

IT Service Management (ITSM) Division Oct 2006 - Sept 2009

Accountable for managing the architecture & integration of the enterprise incident management system, HP Peregrine/ServiceCenter. (Note: currently converting to ServiceNow Feb 2018)

Responsible for the enterprise asset management tool IBM MRO/MainControl.

Ensured IT alignment to keep focus on a productive business outcome.

Delivered the processes which enable consistent execution. Capture Data in the tools completely and accurately.

Senior IT Supervisor - Caterpillar

Solution Center Division Apr 2005 – Oct 2006

Accountable for maintaining and improving the DBS/DBSi Hardware and telecommunication infrastructure within the Solution Center for Caterpillar Dealers.

Reviewed and validated new hardware introduced into the Solution Center to ensure effective cost to host for Caterpillar Dealer’s enterprise business enablement software.

Directed the team’s work efforts to provide services that define, design, develop, implement, and maintain infrastructure and application systems.

Worked directly with Dealer Channel Systems Application and Technical Architects to stay market competitive with our hosting solution.

Technology Specialist - Caterpillar

Network Services Division Aug 2003 – Apr 2005

After contracting to Caterpillar for 4+ years through Renaissance Worldwide as a Senior Network Consultant, hired by Caterpillar in 2003 as a Network Technology Specialist in the Network Services Division.

Senior Network Consultant

Renaissance Worldwide Nov 1998 – Aug 2003

Contracting to Caterpillar as a Senior Network Consultant

ADDITIONAL WORK EXPERIENCE

Petro-Canada Oil Company in Calgary, Alberta Canada, and the Federal Government in Ottawa, Ontario Canada.

MY STRENGTHS

A drive to ensure customer quality needs are met or exceeded.

Consistently update customers throughout changing business needs.

Make efficient use of available information technology.

Anticipate potential systems difficulties, identify, recommend, implement solutions.

Place a high priority on guidance and support to customers and staff.

Establish suitable goals, action plans, and time lines.

Seek growth through continuing education, self-evaluation, feedback, and new opportunities.

Excellent professional skills, technical, soft skills, and supervisory.

Empathic, genuine, open, and flexible.

A great sense of humor which helps us all get through rough spots in our work together, to achieve a healthy perspective.

I have a very positive attitude that I try to make contagious to fellow team mates. I provide technical leadership and have a strong work ethic. I am open to coaching and accepting feedback to grow as an individual. I am a technical leader and a positive motivator.

Contact this candidate