Denise Guajardo

Austin, TX *****

adoy9x@r.postjobfree.com

512-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Agent

aloft hotel

April 2021 to October 2021

1. Answering calls

2. Checking guests in/checking out

3. Addressing guests requests

4. Checking emails

5. Handling cash transaction

6. Inspecting room

Front Desk Agent

Colton House Hotel - Austin, TX

June 2021 to July 2021

Answering calls

Checking in/ checking out guests

Making reservations

Cancelling reservations

Handling/ accommodating guests requests

Handling transactions

Taking and writing shift reports

Front Desk Agent

Woodspring Suites - Austin, TX

February 2012 to May 2017

1. Answering calls

2. Checking guests in/checking out

3. Addressing guests requests

4. Checking emails

5. Handling cash transaction

6. Inspecting roo

Education

High school diploma

Del Valle High School - Austin, TX

Skills

• Guest Services

• Front Desk

• Multi-line Phone Systems

• Host/Hostess

• Cash Handling

• Upselling

• Customer Service

• Serving Experience

• POS

• Merchandising

• Sales

• Cleaning Experience

• Retail Sales

• Assistant Manager Experience

• Communication Skills

• Hotel experience

• Organizational Skills

• Microsoft Word

• Inventory Control

• Administrative Experience

Assessments

Customer focus & orientation — Highly Proficient

April 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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