Roba Amr Ali

Professional Goals

To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective Get In touch!

Mobile:

011********

Email:

adoy3l@r.postjobfree.com

Address:

Maadi CAIRO

Work Experience

HR Trainee ARCO For Construction(4 months)

- -Interpreted and explained human resources policies, standards, and regulations.

- Updated office files daily and kept records organized.

- -Protected company and customer data by following information policies. Accounting Trainee Universal For Construction(3 months)

- Analyzed financial records, statements, and reports to enforce accuracy and conformance to standards.

- Developed and maintained budgets and reported on variances between projections and actual expenditures.

- -Increased accuracy through frequent account review and reconciliation. Customer Service Trainee Emirates NBD Bank (4 months)

Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

-Helped improve processes and products by relaying customer feedback.

-Sold products to customers during routine service calls using strong cross-selling abilities.

Call Center Agent Teleperformance 2 months)

Answered questions and provided education on complex issues, self-resolution techniques, and value-added services.

-Provided world-class customer service experiences by answering questions, recommending products, and addressing frustrations.

-Answered incoming calls, chat messages, and email communications to handle

[Product or service] concerns.

HSBC BANK Contact Center Executive – UK Account ( Recent )

Answer customer questions about basic banking services, such as account balances and interest rates and fees. also help customers protect their accounts by reviewing suspicious activity, reversing transactions.

- Record transactions and look up customer accounts. helping customers with a wide range of banking needs, such as cashing checks, withdrawing money, transferring money between accounts.

- Diligence in verifying identification, signatures and available balances before proceeding with transactions. Answering questions on the telephone and promoting bank products or new services.

Education

Victory collage School

- 2016 Egyptian Thanawya Amma Certificate Member, Misr International University

Faculty of Business Administration

- GRADUATED 2020

- Major (Finance) - GPA (GOOD)

Languages Spoken

English

French

Arabic

Specializations

complaint Resolution

Public Speaking

Communication

Critical thinking

Multitasking

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