Office Assistant Billing Specialist

Myrclange Variste

**** ***** **** **. *** #****

Stone Mountain GA 30087

863-***-**** (cell)

**********@*****.***

OBJECTIVE: A talented, self-motivated, detail-oriented, customer-friendly individual with the ability to build productive relationships, and resolve complex issues. I am committed to the development and growth of people, sales and profits. I am able to combine commercial insight along with my extensive experience in customer service to further growth in any business. I have extensive team lead experience, and as a hard-working individual I am prepared to put in long hours to ensure that a store hits its performance and sales targets. I am looking to work for a company that value experience and will offer me the opportunity to excel within their company.

EDUCATION:

Penn Foster College, Scranton, Pennsylvania

Associate of Science in Business Management, August 2021

EXPERIENCE:

Fiducia financial Group Atlanta GA

Health Insurance Navigator

September 2018-Present

Assessed consumers need

Assist consumers in completing and submitting an eligibility application for insurance

Review consumers eligibility determinations for enrollment in health coverage

Total ownership of customers concern, question, and complaint

Tracked of how many individuals signed up, and calculate the totals daily and weekly

Handled multiple types of calls from customers

Prepare outgoing mail

Keep updated records and files

Updated Database as needed.

TRC STAFFING @ AT&T Alpharetta, GA

Billing Specialist

May 2007 – January 2018

Verify bills and customer demographics for accuracy

Sort and package bills for residential customers

Properly mail bills to customer on a timely manner

Assist in planning and implementing record quality checks

Process all incoming customer orders

TRC STAFFING @ CIBA VISION Duluth, GA

Customer Support Specialist

October 2005 - May 2007

Provided first line support for customer ordering process

Assisted with project and additional duties assigned

Processed all incoming customer orders

Tracked orders through the supply chain process

Processed inventory control

Ran productivity Reports

validated inventory discrepancies

Check data accuracy in certain department.

Recorded data of customers in period of time.

McDonald’s Restaurant Snellville, Georgia

Cashier/Team Lead

Feb 2000 - October 2003

Engaged customers; prepared and served sample products to promote sales

Encouraged the team to give extensively high quality of service

Trained employees to meet and exceed customer expectations

Coordinated between the clients, upper management and employees

Set up/arranged, and inspect product for freshness for display cases

Packaged, label, and price products for refrigerated display

Stock shelves, and rotate to maintain inventory control

Responsible for the accounting and maintenance of assigned cash.

drawers at the start and end of work shift

SKILLS

Extensive PC skills including MS Outlook, MS Word, MS Excel, and MS PowerPoint

Windows 2000, 2007, 2008, 2010, XP, and Mac Operating System

Well-versed in Internet operation

Data Entry/Filing

Excellent communication skills

Work well under pressure and in team environment

Self-motivated, confident, fast learner, persistent, and responsible

Great interpersonal and problem solving/analytical skills

Willingness to learn new skills

REFERENCES – Available on request

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