Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIAYA

BLACK

K

*** ****** *****, ***********, ** 39402, 662-***-****, *****.*****@*****.*** Talented operations team skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated retail industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Expert in customer service bringing proven expertise in retail environments. Successful leader and manager equipped with skills to handle high-level responsibilities. Attentive retail with 6 years of superior customer service performance coupled with servicing customers and welcoming and honoring their needs.

Cleans and sanitizes facility areas to safeguard patrons and environment. Focused and productive attendant with cleaning rooms and sales proficiency.

Communication (written and

verbal)

Customer service Linen replacement

Room inspection Lobby cleaning Guest services

Fitting room operations Cleaning and sanitation Coordination Social perceptiveness Operate machines

Operations Team Member September 2018 - Current

Belk Hattiesburg, MS

Unloading merchandise off the trucks

Picking and shipping online orders

working registers (sales)

unpacking merchandise off the trucks

Room Attendant December 2019 - Current

Courtyard by Marriott Hattiesburg, MS

Freshened rooms with clean linens and wrapped complimentary soaps. Identified maintenance needs by checking rooms thoroughly for problems such as blown light bulbs. Minimized disruption to guests by expertly organizing cleaning services around schedules. Increased infection protections with regular cleaning of high-touch areas like handles. Improved appearance of guest areas by removing unsightly smudges and fingerprints from shiny surfaces such as brass and glass.

Kept building looking clean, neat, and professional by maintaining spotless common areas. Cleaned bathrooms in full, including tubs, toilets, and sinks. Removed visible staining and build-up from floors with daily cleaning. B

EDUCATION

Assisted patrons with towels and linens in steam rooms and locker rooms. Machine Operator April 2020 - August 2020

United Solutions Sardis, MS

Met quality assurance standards and returned low-quality work for recycling or disposal. Maintained clean work area for optimal safety and production. Packaged finished products into boxes, cartons and containers for shipping to customers. Read and understood the production orders to complete accurate work and minimize wasted resources. Guest Specialist March 2015 - April 2016

Captain Ds Batesville, MS

Completed the orders in drive thru and on front counter. Made sure the customers food was to their satisfaction. Greet the customers as the enter and exit the store. Managed the opening and closing registers.

Kept lobby clean.

Legal Studies (Pre-Law) December 2022

University of Southern Mississippi, Hattiesburg, MS Criminal Justice (AA) December 2017

Hinds Community College, Raymond, MS

Diploma May 2015

South Panola High School, Batesville, MS

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