Volunteer Coordinator Services Manager
Resume:
Hayley Radich
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PROFESSIONAL EXPERIENCE
Travel Lane County
**** - ******* • Eugene, Oregon
Director of Partner & Community Engagement
March 2021 - Present
- Supervises Visitor Center operations and Visitor Services team.
- Develop budget and marketing plans.
- Create, manage and implement front line training programs for community partners.
- Plan large-scale and key annual special events, presentations and networking events, with recent examples including Visitor Industry Celebration, SportsTown Awards, Oregon Sports Summit, and the Holiday Open House.
- Produce publications and manage relationships with publishing companies.
- Manage accounts and benefits for more than 600 partners in database. Partner Services Manager
July 2018 - March 2021
- Provide services and training to 600 partners throughout Lane County, including hotels, restaurants, meeting facilities, attractions, etc.
- Produce Travel Lane County publications such as Visitor Guide, Dining Guide, and Visitor Map.
- Create engaging website content and manage web listings for partners.
- Manages Partner Portal and assists partners with adding images, descriptions, events, and special offers.
- Plan, organize and execute all partner events.
- Maintain organization of database through managing accounts, contact records, reports and events module.
- Process member payments and generates and sends invoices for member billing. Member and Partner Services Coordinator
April 2015 - July 2018
- Assisted partners by providing guidance with web listing content, managing benefits, and informing of any upcoming and relevant opportunities.
- Assisted with the production and editing of multiple Travel Lane County publications including a Visitor Guide, Dining Guide and Visitor Map.
Adventure Specialist
October 2013 - April 2015
- Assisted visitors with trip planning at the Travel Lane County Visitor Information Center.
- Processed payments for park permits and products available for purchase in the information center.
- Answered phone calls and provided advice on options available for lodging, eating and entertainment. RECENT PROFESSIONAL AFFILIATIONS
Marketing Committee at Eugene Young Professionals Council
- Curate content and create social media posts for the Eugene Young Professionals Council as a part of the Eugene Area Chamber of Commerce.
Steering Committee Co-Chair at Leadership Eugene-Springfield
- Participated in a 9-month leadership program and upon completion of the program, was selected to serve on the steering committee for future classes, and is now the co-chair of the committee. Planning Committee at Eugene Young Professionals Summit Hayley Radich
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- Served on the logistics committee over the course of seven months to execute a successful personal and professional development conference for 600 young professionals. Responsibilities included the creation of interactive pieces, managing registration and check-in, compiling items for gift bags, and handling logistics. Planning Committee at Market Fest
- Managed vendor relationships and served as the Volunteer Coordinator for a three-day community festival and a fundraiser for local non-profits.
EDUCATION HONORS
Bachelor of Science, Marketing & Advertising Destinations International “30 Under 30” Recipient 2020 Grand Canyon University 2020 Leadership Eugene-Springfield 2019-2020 National Society of Collegiate Scholars - GCU Chapter
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