Cbse Back Office

CURRICULUM VITAE

PERDEEP KUMAR

**, ******* *****, ******

New Delhi-110014

Mob: 783-***-****, 971*******

Email:adoxt0@r.postjobfree.com

Career Objective

To work in a challenging environment that provides generous opportunities for learning escalation. As an enthusiastic, hard worker, I am in quest of getting something in right position and bring up to date in my career.

Work Experience:

1Working in EXL Services Pvt. Ltd., Noida as an Sr. Associate in “British Gas” Process where company is dealing with UK based utility process

2EXL Services Pvt. Ltd. is a public limited company and also got listed on

NASDAQ.

Responsibility entitled:

1Analyzing the meter reads & issuing the bills.

2Pre-screening the Transaction.

3Raising/resolving disputes as per customer objections.

4Handling client objections.

5Enhancing the product knowledge & performance level of the team & the process as a whole.

6Quality checking of the other associates.

7Provide the constructed feed back to them.

8Preparation of the agent productivity report.

9Preparation of the Shift Brief for the team.

10Prepare the data for daily call.

11Mentoring the New Trainees.

12Work on SAP Software.

Professional Qualification

1Diploma in Computer Applications and Programming from Father Agnel Polytechnic

Academic Qualification :

1.B.A (Pass) from Delhi University in 2004

2.10+2 from CBSE Board, Delhi In 2002

3.from CBSE Board, Delhi In 2000

Technical Experience

1.Proficient in Microsoft Operating System Environment

2.Proficient in Microsoft office

3.Typing Speed in English @35WPM

Personal Details

Father’s Name

:

Prabhu Dayal

Date of Birth

:

24th October 1984

Nationality

:

Indian

Sex

:

Male

Religion

:

Hinduism

Language Known

:

English & Hindi

Marital Status

:

Married

Hobbies

:

Making Friends and Listening Music

Date : /

/2021

Place : New Delhi

PERDEEP KUMAR

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