KAREN LIPSCOMB

832-***-**** adoxs2@r.postjobfree.com www.linkedin.com/in/karenlipscomb

ADMINISTRATIVE OPERATIONS WORKFLOW ANALYSIS RESOURCE DEVELOPMENT Executive Administrative Professional with progressive experience providing top tier support to leadership and cross-functional teams in matrix organizations across several industries, including Insurance, Financial Services, Real Estate, and Oil & Gas. Operations Specialist adept at streamlining processes that reduce costs and create efficiencies while maintaining global accounts and supporting business objectives. Project Manager proactively supervising multiple initiatives with complex priorities. Technical proficiencies include SAP, Salesforce, Oracle, ACES, Tracker, LMS Success Factors, Microsoft Suite, QuickBooks, and Google Calendar/Docs.

Project Management

Data Analysis

Process Improvement

Procurement

Vendor & Customer Relations

Strategic Planning

Onboarding/Retention

Accounts Payable

Calendar Management

EXPERIENCE

EXECUTIVE ADMINISTRATIVE ASSISTANT Sept. 2020 – Feb. 2021 Toby Richey & Associates Houston, TX

Created reports utilizing Excel and Salesforce to track key performance metrics and operational data for all staff. Oversaw on-boarding and off-boarding processes for all employees. Identified and resolved erroneous charges on key account, returning $3K in savings. Engaged cross-departmental teams in regular meetings to increase adoption of new workflow processes, which strengthened accuracy and efficiency of operations. Collaborated with management to review and analyze corporate documentation, which decreased filing and clerical errors.

ADMINISTRATIVE TRAINING COORDINATOR - FINANCE Jun. 2019 – Aug. 2020 Occidental Petroleum Houston, TX

Developed finance training program, which positively impacted performance and compliance with Texas regulations and departmental objectives. Partnered closely with Program Manager, Business Services Manager, and training participants to assess quality of programming. Established training repository that compiled and organized all outbound communications, participant databases, and curriculum content, increasing project management efficiency. Implemented “train the trainer” model to provide professional development opportunities for Trainers. Managed LS custom tracking reports, which exposed field management to reporting capabilities. EXECUTIVE / ADMINISTRATIVE ASSISTANT OPERATIONS Feb. 2018 – May 2019 Robert Half Houston, TX

Coordinated administrative projects for various companies, including internal customers, financial intermediaries, and individual shareholders. Utilizing multiple systems to research, process, and analyze requests for client-focused operational support.

Created account coding system for 70+ weekly invoices, enabling accountants to expedite payments and meet required deadlines.

Benchmarked vendors to identify pre-employment testing, which maintained compliance while decreasing cost of outsourcing.

Efficiently provided requested documents, including Certificates of Insurance, which increased service quality and positive client endorsements.

Karen Lipscomb 832-***-**** adoxs2@r.postjobfree.com PAGE 2 ADMINISTRATIVE COORDINATOR – OPERATIONS Aug. 2014 – Jan. 2018 Chubb Group of Insurance Co Houston, TX

Oversaw database administration, account maintenance, expense report processing, and travel preparation for property and casualty department.

Prepared documentation for department corporate account audit, resulting in highest ratings in company.

Analyzed new/renewal account submissions, which enabled leadership and department staff to meet corporate guidelines.

Provided critical support with analytic tools to measure efficiency in existing workflow strategies and offer recommendations for improvement.

Served as IT liaison for database operations, enabling staff to increase productivity and focus on daily functions required to maintain client base integrity. ACCOUNTS PAYABLE ASSOCIATE Apr. 2013 – Jul. 2014

TC Energy (TransCanada) Houston, TX

Managed invoicing and accounts payable for all creditors. Uncovered glitch in new application software that created late fees for 750+ utility bills monthly, resulting in immediate improvement to ledger balances. Audited workflow tasks alongside processors, resulting in efficient, accurate payment processes. EDUCATION

BACHELOR OF ARTS IN PSYCHOLOGY ECONOMICS MINOR

University of St. Thomas Houston, TX

CERTIFICATIONS

Paralegal Certificate Program University of Houston Contract Tracing Certification University of Houston AFFILIATIONS

C.A.P. Member Houston City Council Member Ellen Cohen Infrastructure Chair Sunset Terrace Montclair Civic Association

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