Instructional Aide Nursing Assistant
Resume:
Victoria Adams
Columbus, Georgia 31907
****************@*****.***
Professional
Summary
I am an accomplished and energetic worker with a solid history of achievements in Customer Service. I am a motivated leader with strong organizational and prioritization abilities. Although my area of expertise includes customer service, Instructional Aide, Phlebotomy and Certified Nursing Assistant, I am goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Education Bachelor of Science, Business Administration, Expected graduation: May 2021 Columbus Technical College
Work
Experience
ChanceLight Behavioral Health Therapy & Education
July -2019 - May 2020
Columbus,Georgia
Instructional -Aide
Assist in class room assignments, teach in all subjects, PCM when needed Certified Nursing Assistant and Caregiver, August 2014-2016 Freedom Home care, Columbus, Georgia
● Attended to patients needs by seeing dietary needs were met by cooking for and feeding clients
● Bathed and groomed patients to assure proper hygiene was provided Certified Nursing Assistant, April 2013- September 2014 St. Francis Hospital –March 2015- 2018
Muscogee Manor Nursing Home, Columbus, Georgia
● Assisted in rehabilitation of patients by checking vital signs and helped clients maintain their range of motion
● Provided excellent customer service by building positive relationships with patients Clerical, April 2011-September 2014
Randstad, Montgomery, Alabama
● Researched best phone plans for customer’s needs and handled customer complaints concerning mobile phone bills
● Received payment by credit card and made payment arrangements for customers Janitor,June 2011 – April 2013
Sanitech Janitorial Service, Montgomery, Alabama
● Ensured a safe and clean environment for customers and staff
● Focused on details such as dusting, vacuuming, mopping when cleaning buildings Clerical, August 2009-May 2011
Troy State University, Montgomery, Alabama
● Filed records alphabetically and numerically, while maintaining patient confidentiality
● Answered multiple phone lines and scheduled intake appointments Operations Manager, March 2006- June 2009
Fred’s, Montgomery, Alabama
● Created and contributed to a positive, team oriented work place Victoria Adams
● Appropriately responded to common inquiries and complaints from customers or management In-Taker, January 1999- May 2005
Mental Health of Montgomery Administration, Montgomery, Alabama
● Interviewed and processed patient’s upon admittance to the hospital to determine if patient would benefit from services offered within the facility
● Preformed data entry functions to maintain electronic database
● Adapt easily to new concepts and responsibilities Personal
Profile
● Certified Nursing Assistant July 2013-2018
● Certified CPR August 2016-August 2018
● Certified America Association for Critical Care of Nursing (EKG) –November 2016
● Phlebotomy August 7, 2017
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