Victoria Adams

**** ***** ****** *****

Columbus, Georgia 31907

706-***-****

adoxrn@r.postjobfree.com

Professional

Summary

I am an accomplished and energetic worker with a solid history of achievements in Customer Service. I am a motivated leader with strong organizational and prioritization abilities. Although my area of expertise includes customer service, Instructional Aide, Phlebotomy and Certified Nursing Assistant, I am goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Education Bachelor of Science, Business Administration, Expected graduation: May 2021 Columbus Technical College

Work

Experience

ChanceLight Behavioral Health Therapy & Education

July -2019 - May 2020

Columbus,Georgia

Instructional -Aide

Assist in class room assignments, teach in all subjects, PCM when needed Certified Nursing Assistant and Caregiver, August 2014-2016 Freedom Home care, Columbus, Georgia

● Attended to patients needs by seeing dietary needs were met by cooking for and feeding clients

● Bathed and groomed patients to assure proper hygiene was provided Certified Nursing Assistant, April 2013- September 2014 St. Francis Hospital –March 2015- 2018

Muscogee Manor Nursing Home, Columbus, Georgia

● Assisted in rehabilitation of patients by checking vital signs and helped clients maintain their range of motion

● Provided excellent customer service by building positive relationships with patients Clerical, April 2011-September 2014

Randstad, Montgomery, Alabama

● Researched best phone plans for customer’s needs and handled customer complaints concerning mobile phone bills

● Received payment by credit card and made payment arrangements for customers Janitor,June 2011 – April 2013

Sanitech Janitorial Service, Montgomery, Alabama

● Ensured a safe and clean environment for customers and staff

● Focused on details such as dusting, vacuuming, mopping when cleaning buildings Clerical, August 2009-May 2011

Troy State University, Montgomery, Alabama

● Filed records alphabetically and numerically, while maintaining patient confidentiality

● Answered multiple phone lines and scheduled intake appointments Operations Manager, March 2006- June 2009

Fred’s, Montgomery, Alabama

● Created and contributed to a positive, team oriented work place Victoria Adams

● Appropriately responded to common inquiries and complaints from customers or management In-Taker, January 1999- May 2005

Mental Health of Montgomery Administration, Montgomery, Alabama

● Interviewed and processed patient’s upon admittance to the hospital to determine if patient would benefit from services offered within the facility

● Preformed data entry functions to maintain electronic database

● Adapt easily to new concepts and responsibilities Personal

Profile

● Certified Nursing Assistant July 2013-2018

● Certified CPR August 2016-August 2018

● Certified America Association for Critical Care of Nursing (EKG) –November 2016

● Phlebotomy August 7, 2017

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