Support Representative Business Analyst
Resume:
T B
TANIA BRYANT
CLIENT/TECHNICAL SUPPORT REPRESENTATIVE
PROFESSIONAL PROFILE
My proven strengths include but are not limited to; exceptional attention to detail, multi-tasking, analyzing and compiling data and time management. I am fully proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio and Access), and am skilled on both Mac and PC platforms. I am also an effective communicator in both written and verbal form. TEHNICAL SKILLS
Microsoft Office Suite
Salesforce
CRM
MAC
iOS
Intranet
PROFESSIONAL
SKILLS
Attention to Detail
Critical Thinking
Customer Service
Technical Support
Proof Reading
EXPERIENCE
Technical Support Representative
Teleperformance, Client: Apple/North Lauderdale, FL/ July, 2019- March, 2020
iOS, Smartphone, Tablet, PC or Mac product support. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Serve as the first point of contact for customers seeking technical assistance over the phone or via email for general access and connectivity issues.
Anticipate customer needs and proactively identify possible solution tactics.
Answer high-volume technical support calls and resolve service desk tickets. Record detailed information into Service Desk ticketing system and direct unresolved issues to the next level of support personnel.
Exhibit compassion for customers while maintaining ownership of the customer experience; including comprehensive issue resolution.
Adhere to IT processes and SOP's.
Research technical information across multiple tools while speaking with customers.
Provide remote and notebook technical support, diagnose and resolve any issues, and provide training and guidance to all end users. Card Writer
Chewy/Hollywood, FL/ November, 2017- October, 2018
Responsible for creating, writing and reviewing all “Welcome” and “Holiday” cards.
Designed and composed minimum 100 handwritten cards per shift. Proofread on average 5,000 cards per shift.
Record and correct returned customer cards with incorrect/missing information and/or damages.
Prepared Welcome card boxes to be sent to contractors for distribution.
Edit and format customer lists into excel spreadsheets for printing and distribution.
Account for all materials sent to and received from contractors; including cards, customer lists, and writing materials.
Stocked, pulled, and recorded inventory as needed.
Counted and placed large mailing trays into sleeves prior to shipment to customers.
Ensured sensitive customer information was accounted for and disposed of properly.
**************@*****.***
Miramar, FL 33027
REFERENCES
(Additional available)
Vanessa Tony, Business Analyst
Optum, United Healthcare Global
*******.****@*****.***
Summer Williams, Esq.
Private Attorney
**********@*****.***
Shirley Taylor, Manager
W.H Taylor Corp.
********@*****.***
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