Front Office Support Specialist

Irene Fernandes

*** ****** *** *** ***

Naugatuck, CT 06770

Phone: 203-***-****

Email: ****************@*****.***

Summary of Qualifications:

Versatile employee, competent at managing responsibilities confidently in a fast-paced environment

Exceptional time management, multi-tasking, and prioritization skills utilized to meet deadlines and organizational goals

Well versed in managing multiple line phone systems and handling multiple incoming calls simultaneously

Dependable employee with common sense and a variety of skills in organizing workflow, ideas, materials, and people

Flexible and reliable with a willingness to go above and beyond required job responsibilities

Detail oriented with the ability to perform precision work within high tolerances

Collaborates easily with co-workers and works well independently

Highly proficient in both Insurance verification and Pre-Authorization process

Core Competencies:

Cash Handling

Communication/Active Listening

Medical Records/Scheduling

Customer Service

HIPPA Compliance

EMR Systems

ICD-10 Codes

Phone Etiquette

Office Inventory Management

Microsoft Outlook

Professional Experience:

Access Rehab Centers; Naugatuck, CT 03/2006-03/2021

Front Office Lead

Responsible for greeting patients in a friendly and professional manner via the phone and in person

Monitored the flow of patient check in and check out. Kept patients informed of delays

Managed multiple phone lines and scheduling for various therapists

Verified patient insurances, collected copayments, and obtained prior authorizations in a timely manner

Identified and managed insurance discrepancies so patient claims could be processed

Maintained supply inventory, in addition to filing, distributing faxes, and handling email/mail correspondences

Additional Work History:

Bridgeport Metal Goods Administrator Stratford, CT

General Datacomm, Inc. Administrator Contracts Department Middlebury, CT

General Datacomm, Inc. Support Specialist Middlebury, CT

Education:

Diploma Naugatuck High School Naugatuck, CT

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