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Front Desk Customer Service

Youngstown, OH, 44505
October 05, 2021

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Kacie Kasper

814-***-**** ● East Spring eld, PA ●


Front Desk Receptionist Sept. 2021 - Present

One Health Ohio Youngstown, Ohio

● Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.

● Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received.

● Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

● Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.

● Develop and utilize e ective ling and retrieval systems, and maintain o ce supplies by placing orders and evaluating new products.

● Manage front o ce reception area by cleaning and organizing desk and visitor lobby.

Retail Sales Associate Feb. 2021 - August 2021

Loves Travel Stop Conneaut, Ohio

● Filling, facing, and arranging goods, as well as maintaining, pricing, and labeling in di erent departments.

● Food preparation and an organized presentation on the sales oor were key responsibilities.

● Greeting clients, answering questions, increasing merchandise engagement and o ering exceptional customer service.

● Following existing policies, procedures, and practices in the areas of safety, protection, e ciency, and store operations.

● Cash handling, secure veri cations, and deposit preparation are all responsibilities of this role. Sales Associate Sept. 2020 - Feb. 2021

Torrid Erie, PA

● All customer service matters were handled courteously and in compliance with company policies.

● I was able to build a healthy work environment by regularly treating both workers and customers with respect and consideration.

● Supported and interacted with consumers during the selling and return of merchandise purchases.

● Multi-tasked various tasks e ectively and e ciently while also providing a pleasant shopping experience for customers.

● Via friendly greetings and excellent service, I was able to develop positive customer relationships. EDUCATION

Edinboro University Bachelor of Science in Strategic Communication July. 2021

● GPA: 2.77

● Member of Edinboro University’s University Players and Alpha Psi Omega. SKILLS

Retail Management

Excellent Customer Service

Leadership & Team Building

Budget Administration

Strong Negotiation Skills

Inventory Control

Excellent Time Management

Oral & Written Communication

Independent Decision-Maker

Motivator & Team Player.

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