Office Manager Service Representative
Resume:
Deven Ward
Hickory, NC *****
***********@*****.***
Professional Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.
Skills
Business administration
Interpersonal Communication
Critical thinking
Training & Development
Flexible & Adaptable
Creative merchandising
Sales and marketing
Adaptability
Work History
May 2021 to Current
Goodwill Industries Of Western North Carolina Hickory, NC
Lead Manager
Evaluated employee performance and coached and trained to improve weak areas.
Set overall vision and provided team leadership.
Provided supportive link between external customers and internal operations.
January 2016 to March 2021
Contract Seating, Inc, Hickory, NC
Administrative Office Manager
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
October 2011 to November 2015
Catawba Valley Medical Center Hickory, NC
Centralized Scheduler
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
February 2007 to July 2011
Hickory Chair Hickory, NC
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Expected in May 2022 Guilford College Greensboro, NC
Associate of Arts Business Administration And Management
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