Ajay Anand
**** *** **** ****, *********, Ontario N2P1E4
Phone: 222*-***-****
Email: adoxcw@r.postjobfree.com
Technical Support Specialist
Profile
●Enthusiastic, passionate and self-motivated person seeking for Front-End Developer position or UX- Designer.
●Bachelors in Mobile Technology and Post-Graduation in Web design and development.
●Strong foundation in executing successful advancement systems utilizing HTML, CSS, Bootstrap, Php, JavaScript, Android, MySQL.
●Experienced in assisting customers as a Sales associate in Visions Electronics, Supervising team of 10 people in A&W restaurant.
●Handling cash and other services regarding customers via call or verbal communication.
●Implemented Online Job Search Portal (website), Blood Bank Association (android), Helicopter: The defender (game).
●Solid relational abilities showed while keeping steady and away from correspondence with other improvement colleagues.
●Assisting customers online for servicing via emails and calling regarding their vehicle restoration purposes.
●Booking appointments and handling applications online.
Technical Skills
Programming Skills: PHP (beginner), HTML, CSS, Bootstrap, Android, Java, JavaScript
Content Management System WordPress, Joomla, Drupal
Database: MySQL
Version Control: Git, GitHub
IDE: Adobe Dreamweaver, Android Studio
Work Experience
Technical Support Advisor September 2020-Present
Concentrix Mississauga, Ontario
•Assisting customers online via emails and chat regarding their queries.
•Providing real time technical support to customers and identifying hardware and software solutions.
•Achieved various licenses like Zendesk etc.
Customer Service Representative January 2020-Present
Canadian Tire Kitchener, Ontario
•Assisting customers on floor with their orders and cashing them out.
•Troubleshooting the customers with their orders.
Content Moderator/CSR May 2020- September 2020
Majorel Waterloo, Ontario
•Content Moderation of different platforms like TikTok
•Attaching policies to different scenarios accordingly.
IT System Administrator May 2017-June 2018
AUDI Service gurugram New Delhi, India
•Assisting customers online for servicing via emails and calling regarding their vehicle restoration purposes.
Education
Post-Graduation: Web design and development 2019
Conestoga College Kitchener, Canada
Bachelors In Internet And Mobile Technologies: 2017
Apeejay College Of Fine Arts Jalandhar, India