Store Manager Assistant
Resume:
Kedibone Peete ** December ****
PersonalInformation
Surname : Peete
Christian Names : Kedibone
Identity Number : 840-***-**** 080
Contact : 0-760******
Gender : Female
MaritalStatus : Single
Dependants : One
Nationality : South African
Drivers Licence : Learners- Public Transport
Home Language : Southern Sotho
Other Language : English
CriminalOffences : None
Health : Excellent
ResidentialArea : Diepkloof
Availability : Immediately
** ** * ** **
Secondary Education
Kedibone
Peete
Resume
Kedibone Peete 18 December 2019
2
Highest Qualification : Matriculation
Institution : BedfordviewHigh School
Year : 2003
Course/Training/Other
Accent reduction,Communication,Telephone Etiquette,Service Excellence - ParktownCollege: 2006 Human ResourcesManagement - Parktown College
POS systems training
Computer Literacy
Microsoft Office Suite,Word,Excel,Powerpoint, Excalibur collections software Internet and Outlook
Kedibone Peete 18 December 2019
3
Employment History
Previous Employer : PHUNGOInc.
Position : Customer Services Consultant
PeriodEmployed : 1September - 31 October 2020
Kedibone'sDuties&Responsibilities:
KeyPerformance Areas:
Relationship Management - existing clients andinternalbusiness divisions
· Building and maintaining ongoing customer relationshipswith clients.
· Help customerswith complaints and questions.
· Give customers information about products and services.
· Helping customersunderstand the product and answeringquestions about their rendered service.
· KeyAccount Management in Payments / Collections /Debt recovery.
· Concluding joint venture agreementswiththe client
· Concludingoutstanding service levelagreementswith the client
· Establishing strategic internalmeetings.
· Budgeting with the intent of achieving additional revenues from the existing client base
· Monthly andquarterly meetingswith clients to convert opportunities for additionalbusiness from existing client base
· Engagement and input with and to internalbusinessdivisionson client requirements,collections strategies.Including the compilation of business requirement documentation. Business Development
· Providing input tothe Executive with preparation for newbusiness strategies
· Successfully implementing sustainable short,mediumand long termbusinessdevelopment strategies
· Compiling,analysing,forecasting and reporting on short,medium and long termbusiness prospectsand opportunities
· Initiating and developing innovative ways of attracting new client business
· Achieving newbusiness targets
Reason for leaving
Staff cut down due to the Covid 19 pandemic
Kedibone Peete 18 December 2019
4
Previous Employer : Boardrider Surf&Lifestyle RetailStore Position : Customer Services -Assistant Manager
PeriodEmployed : 15 October 2018 to31May2019
Kedibone's responsibilities include:
· Assist the Retail Store Manager in planning and implementing strategies to attract customers.
· Coordinate daily customer service operations (e.g. sales processes, orders and payments).
· Track the progress of weekly, monthly, quarterly and annual objectives.
· Monitor and maintain store inventory.
· Evaluate employee performance and identify hiring and training needs.
· Supervise and motivate staff to perform their best.
· Coach and support new and existing Sales Associates.
· Monitor retail operating costs, budgets and resources.
· Suggest sales training programs and techniques.
· Communicate with clients and evaluate their needs.
· Analyze consumer behaviour and adjust product positioning.
· Handle complaints from customers.
· Research emerging products and use information to update the store's merchandise.
· Create reports, analyze and interpret retail data, like revenues, expenses and competition.
· Conduct regular audits to ensure the store is functionable and presentable.
· Make sure all employees adhere to company's policies and guidelines.
· Act as our store's representative and set an example for our staff.
· Upselling the Boardrider Loyalty membership programme. Reason for Leaving
Successfulcompletion of contract
Employment History
Previous Employer : NRBRisk Solutions
Position : Customer servicesConsultant
PeriodEmployed : January 2018 to May 2018
Kedibone's responsibilities include:
· Ongoing customer relationshipsBuilding and maintaining withclients.
· Help customerswith complaints and questions.
· Give customers information about products and services.
· Helping customersunderstand the product and answeringquestions about their rendered service.
· KeyAccount Management in Payments / Collections /Debt recovery.
· Collect outstanding debts from clients.
· Maintain debtor'sbook to ensure that the debt status is accurate and latest .
· Followlegalrequirements.
· Negotiate payment plan for outstanding bills and negotiate payment plan. Kedibone Peete 18 December 2019
5
Reason for Leaving
Successfulcompletion of contract
Employment History
Previous Employer : HTN /T's LegalService
Position : Customer ServicesConsultant
PeriodEmployed : February 2014 to August 2016
Kedibone's responsibilities included:
· Customer ServicesRelationsmanagement with clients.
· Help customerswith complaints and questions.
· Give customers information about products and services.
· Helping customersunderstand the product and answeringquestions about their rendered service.
· KeyAccount Management in Payments / Collections /Debt recovery.
· Collect outstanding debts from clients.
· Contact debtorsand implement repayment schedules and terms
· Collect outstanding debts from clients and achieve collection target toensure positive cash flow
· Negotiate payment plan for overdue bills
· Payment arrangementswithcustomers (too settle outstanding amounts)
· Management of terms &Conditions adherence
Reason for Leaving
Successfulcompletionof contract
Employment History
Previous Employer : Inditex ZaraRetailStore - Clothing Position : Customer Services- Assistant Manager
PeriodEmployed : November 2011to December 2013
Kedibone's responsibilities included:
· Managed8-12 teammembers.
· Supervise employees,customersservice and help carryout the directives of the manager and the business.
· Build exceptionalcustomer service morale.
· Dealing with customer queriesand complaints.
· Over-seeingpricing and stock control.
· Coaching,planning and Implementingsales strategies .
· Communicatingwith suppliers.
· Product reviewandrecommendations input tothe team.
· Decision making,conflict resolution withclientsand employees.
· Cash register daily Management, improving engagement with merchandise
· Communicate brand and trendsUpdate.
Kedibone Peete 18 December 2019
6
· Co-ordinate daily operations and meetingswith staff.
· Monitor and maintain store inventory and report inconsistencies.
· Reason for Leaving
· Further studies
Employment History
Previous Employer : Aegies
Position : Customer ServicesConsultant
PeriodEmployed : December 2006 to January 2010
Kedibone's responsibilities included:
· Customer Servicesin an inbound centre.
· Respond to customer inquiries and complaints.
· Registrations,billqueries,Cancelationof contracts,Sales.
· Manage and update customer database,Ensure feedback from the customer and internal stakeholders.
· Improve customer services objectivesand targets
· Build and manage ongoing customer loyalty by follow ups and client'supdate. Reason for Leaving
Headhunted
Referees
Mr Lucas Sekgapane
Position:Phungo Inc.Supervisor
Contact number: +27-603******
Mr JacobNoe
Position: Store Manager Boardriders
Contact number: +27-720******
Mr CollenMathumbu
Position: Zara Store Manager
Contact number: +27-812**-****
Mr Hope Selaledi
Position:OperationalManager -TSLegalServices
Contact number:+27-113**-****
Cellphone number:+27-82-258-****
Contact this candidate