Tech University Customer Service

Steven Miles

432-***-**** – **********@*****.***

Personal Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff of effective sales method. Skilled in solving complicated issues and making proactive operational changes.

Skills

Employee performance evaluations

Recruiting and Interviewing

Staff Supervision

Consulting

Training

Sales Growth

Inventory Control

Food Preparation

Point of Sales System

Work History

Assistant General Manager 09/2018 - 04/2021

Eva’s Fine Mexican Food – Casa Grande, AZ

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Mentored sales team (FOH) in applying effective sales techniques and delivering top-notch customer service.

Exceed sales goals and accomplished business objectives by inspiring staff and promoting target products.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Reduce financial discrepancies by monitoring credit card sales and deposits.

General Manager 08/2016 – 08/2018

Thirsty Donkey Tap House

Set clear expectations and created positive working environment for employees.

Oversaw balancing of cash registers, reconciled transactions and deposited establishment’s earnings to bank.

Protected business, team members and customers by monitoring alcohol consumption and keeping operations in line with legal service requirements.

Reconciled cash and credit card transactions to maintain accurate records.

Effectively managed payroll and timekeeping, and paperwork for new hires and termination.

Carefully interviewed, selected, trained and supervised staff.

Actively participated in customer service programs to build sales and community recognition.

Maintained safe working and guest environment to reduce risk of injury and/or accident.

Spearheaded regular maintenance to keep building and equipment in top condition.

Manage positive customer experiences by overseeing every area of FOH operations.

Maintained facility and grounds to present positive image.

Bar/FOH Manager 07/2011 – 08/2016

Triple Threat Sports Bar and Grill

Created effective employee schedules maintaining coverage at peak times and minimizing labor cost.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Improved customer service rankings by resolving issues quickly and accurately.

Closed out cash register and prepared cashier report at close of business.

Maximized customer service by training staff, overseeing operations, and resolving issues.

Adhere to state laws regarding alcoholic beverage service and customer regulations.

Delivered feedback to decision-makers regarding employee performance and training needs.

Education

No Degree: Sociology and Political Science

Texas Tech University – Lubbock, TX

High School Diploma

Midland High School – Midland, TX

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