Granite Falls Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

DIANE BOWERS

Granite Falls, WA 98252 425-***-**** *.********@*****.*** Enthusiastic Customer Service Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new adventure.

• Insurance Knowledge

• Time management

• Loss Protection

• Policy Development

• Trend Analysis

• Conflict resolution

• Verbal and written communication

• Relationship building

• Multitasking abilities

UNDERWRITER 06/2000 to 04/2021

Safeco Insurance Company, SEATTLE, WA

Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

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Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.

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Examined potential loss stemming from catastrophe, severity or frequency of possible loss.

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• Developed strong rapport with customers and created positive impression of business. Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Homeowners and Auto products.

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CUSTOMER SERVICE ADVOCATE 10/1993 to 04/2000

EDDIE BAUER CORPORATE HEADQUARTERS, REDMOND, WASHINGTON Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

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Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

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Therapeutic Recreation

California State University - Chico - Chico, CA

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