Customer Service Associate
Resume:
Everardo Cuevas
El Paso, TX 79907
*****************@*****.***
PERSONAL STRENGHTS:
Effective independently and in teams, consistently exceeding goals, enjoy challenging and fast paced environments, and quickly acquire new and advanced skills. WORK EXPERIENCE:
(Oct 2019-April 2020)
Continuum gbls
1390 Don Haskins Dr
El Paso, TX 79936
• Tech Support for Cox Communications: (cable, wifi, telephone)
• Sales
• Billing
• Scheduling Technician Visits
• Ordering Equipment for customers
(Nov 2014-Dec 2015)
Apogee Retail
1359 Lomaland Dr
El Paso, TX 79935
• Inbound/Outbound Solicitations for various non-profits: (VVA, Purple Heart, Epilepsy Foundation, Easter Seals, Big Brothers Big Sisters)
• Quality Assurance: (Sept 2015-Dec 2015)
(May 2005-Augs 2013)
GC Services
1323 Lee Trevino
El Paso, TX 79907
• Customer Service
• Troubleshoot customers bank accts
• Reset online banking/e-statements
• Do fraud packets on transactions
• Delete lost/stolen cards
• Process loan applications
• Place stop payments on checks
• Account Manager/Retention
(Feb 2002-April 2003)
West Teleservices
1015 Belvedere
El Paso, TX 79936
• Customer Service/ Sales
• AT&T customer acquisitions
• State advantages of company products over competitions
• Maintain good customer relations with AT&T
(Jan 1999-Feb 2000)
Speaking Rock Casino
122 S. Old Pueblo Rd
El Paso, Tx 79907
• Customer Service
• Cashier: handle amounts over 25K
• Maintain good customer relations with cust/casino EDUCATION:
• (1993-1997)
Del Valle High School
Graduate ‘97
Work Skills:
• Basic Electronics Knowledge
• Customer Service Experience 15yrs+
• Sales Experience 2yrs+
• Computer Literate: Word/Excel
References: Available Upon Request
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