Customer Service Operations Manager

KEITH HAYNES

**** ******* ****, **** **** Beach Fl. 33409 • 561-***-**** • ************@*****.***

Professional Summary

Dedicated Manager and effective leader who excels at proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic problem solver, with extensive knowledge of process optimization and an unsurpassed work ethic. Skills

Customer service

Operations management

Inventory management

Computer Literate

Detail-oriented and Goal-oriented

Staff Training and Development

Work History

Fairn & Swanson Inc. – Pompano Beach, FL May 2011 - Present Operations Manager

• Analyzes departmental documents for appropriate distribution and filing.

• Trains staff on 7 different forklift class certifications.

• Develops new process for employee evaluation which results in marked performance improvements.

• Works directly with customer service, purchasing, accounting and warehouse departments to assure shipments are prompt.

• Responds to customer requests via telephone, text, and email.

• Obtains documents, clearances, forms and approvals from customs and federal agencies

• Maintains monthly budget, expense report, and payroll. Wal-Mart Stores Inc. – Lantana, FL July 2006 - March 2011 Assistant Store Manager

• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Coached the team on effective upselling and cross-selling methods.

• Performed mandatory audits to ensure compliance in all areas were met.

• Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.

• Recognized problem areas and effectively reduced errors to increase profit margins. Lowes Companies Inc. – Boynton Beach, FL July 2004 – June 2006 Overnight Support Manager

• Assigned work to team members based on company needs, personal strengths and job knowledge.

• Completed all point of sale opening and closing procedures.

• Communicated clear expectations and goals to each team member.

• Completed all daily tasks and special assignments with an efficient and quality-driven approach.

• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Education

Atlantic High School - Delray Beach, FL

High School Diploma: 2004

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate