Pc Technician Collage
Resume:
CURRICULUM VITAE OF
AYANDA NKOMO
** **** **** – 31 Block K Chiawelo Flats 1818, Soweto – Female – South African 073-***-**** – Xhosa, English & Sotho
Email address – **************@*****.*** Driver’s License – Code 10
Summary
I am a well-organized person with good communication skills, financial advice skills, and computer skills, good listener, capable of working under pressure, ambitious and willing to learn. I am a person with a dynamic approach to working with anyone and enthusiastic to acquire new expertise and skills. I work well in team setup and believe that in working together and thinking out of the box we can achieve more.
● Encourages others to pursue opportunities for change
● Takes action to influence specific individuals, such as giving them a part to play in the change effort
● Publicly tracks the progress of the change in order to keep people engaged
● Engages with people throughout the change process to understand and address emotional reactions and maintain commitment
Experience
Customer service, Woolworths 01/2007 – 03/2009
• Serving and assisting customers in a professional and efficient manner.
• Provide excellent customer service, ensuring customer needs and expectations are met.
• Answer phone calls and respond to customer queries. Call Centre Agent, Merchants 10/2010 – 10/2015
● Answer all incoming calls within agreed time frame as per Service Level Agreements (SLA’s).
● Comply with set daily/weekly/monthly targets.
● Resolve/ escalate queries within agreed set turnaround times and Service Level Agreement (SLA). To the correct Department for resolution.
● Log all calls received on the system.
CURRICULUM VITAE OF
AYANDA NKOMO
Trade Partner Help Desk Consultant, Cell C 11/2015 – 09/2020 Customer liaison experience preferably in a service oriented environment Experience in dealing with Trade Partners and CST customers. Broad knowledge of information systems relating to customer service Duties:
● Answer all incoming calls within agreed time frame as per Service Level Agreements (SLA’s).
● Conduct a needs assessment to identify, prioritize and resolve/refer queries and problems to the next level as in accordance to the company’s escalation procedure.
● Actively engage client and elicit necessary information required.
● Drive the First Call Resolution (FCR) and ensure contribution to the team target for FCR.
● Ensure the correct Query Referral process is followed for profile/document limitation
● Provide timeous feedback to the Business Sales Consultants/Business Administrators as requested on the status of their Business Ports.
● Maintain liaison with other departments for query resolution.
● Adhere to quality management metrics and standards.
● Rendering professional service to all customers and back office.
● Provide excellent customer service in line with business rules and professes. Education
• Grade 12, Trinity Secondary School 2006
Subjects: English
Afrikaans
Accounting
Business Economics
Biology
History
Higher Education 2007
Certificate Name: PC Technician
Institution: Watersrand Computer and Business Collage CURRICULUM VITAE OF
AYANDA NKOMO
References
• Tumelo Ndebele
Supervisor Merchants
• Nomsa Bhengu
Supervisor Cell C
• Luke Ludidi
Manager Cell C
Contact this candidate