MARIYA DIMITROVA

**** **** ***** ***. *** NORTH BAY VILLAGE FL 33141

Cell(305)-adowra@r.postjobfree.com

Housekeeping Supervisor 12/01/2020-present

Hotel Setai Miami Beach

Responsible for supervising the daily routine of housekeeping staff and for ensuring that the guest rooms are always kept clean.

Duties;

Holding meetings with Housekeeping staff to discuss their job functions.

Listening to,understanding,and clarifying guest concern. Inspecting the cleaning and servicing of guestrooms .

Making sure that all Guest Rooms have appropriate supplies and linens in them.

Maintaining guest confidentiality all times.

Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and public areas.

Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

Training up new housekeeping staff .

Complying with all health and safety standards.

Server In Room Dining 09/07/2019-03/11/2020

JW Marriot Turnberry Miami, Florida

Set a tables, trays according to type of food ordered and the hotels service standards.

Performs opening and closing procedures established for the department.

Accurately records, pre-checks and picks-up all food and beverage orders.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.

Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

Present physical and accurate check to guest and complete the payment process.

To be able to immediately monitor guest comments and pass on to your Superior, and be pro-active in solving problems whenever possible.

To have full knowledge of the food & beverage items &their specifications, menu prices, recipes and style of service etc.

Check with the guest regarding the satisfaction of the meal.

Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Complete closing duties, including restocking items, turning off lights, etc.

Ensure communication between Kitchen, Order taker and service team members

Housekeeping Supervisor. 12/03/2018-09/07/2019

JW Marriot Turnberry Miami, Florida

Holding meetings with Housekeeping staff to discuss their job functions.

Approaching guest in an attentive, friendly courteous and service oriented manner.

Inspecting guest rooms after they have cleaned by a Housekeeping to ensure quality standards.

Evaluating counselling, motivating and coaching employees.

Leading, training, and supervising housekeeping staff.

Investigate, complains and take necessary actions.

Following all company and safety and security polices and procedures.

Reporting any maintenance problem, safety hazards, accidents, or injures to senior manager.

Housekeeping Supervisor . 08/08/2017-12/01/2018

1 Hotel South Beach -Miami Beach, Florida.

Train housekeepers on cleaning and maintenance tasks.

Oversee staff on a daily basis.

Check rooms and common areas, including stairways and lounge areas, for cleanliness

Schedule shifts and arrange for replacements in cases of absence

Establish and educate staff on cleanliness, tidiness and hygiene standards

Motivate team members and resolve any issues that occur on the job

Respond to customer complaints and special requests.

Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves

Participate in large cleaning projects as required.

Ensure compliance with safety and sanitation polices in all areas.

Room Attendant 11/2015-08/2017

1 Hotel South Beach- Miami Beach Florida

Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces.

Striped and made beds, and changed bed linens.

Refilled amenities, linens, and supplies in visitor room.

Check all appliances in rooms are in working order.

Respond to guest queries and requests.

Deliver any requested housekeeping items to guest rooms

Organize and restock cart at the end of the shift.

Follow all company safety and security procedures.

Report any maintenance issues or safety hazards.

Sales Associate. 10/2014-11/2015

US Vintage- Miami Beach Florida

Organization and merchandise and stock inventory.

Helped customers with enquires.

Provided fashion advice and styling tips.

Resolved customers disputes.

Friendly outgoing and personable to guest.

Handled financial transactions.

MEDICAL LABORATORY ASSISTANT 01/2011-03/2013

CLINICAL LABORATORY LTD

Verify patient identity, assemble and maintain blood drawing equipment; draw patient blood; accurately considerable label blood sample.

Developing new and existing tests, often automated and computer assisted but sometimes requiring considerable manual expertise.

Kept medical records.

Assessed risk factors for an individual’s health

Performed maintenance in the field of individual hygiene& public health.

Worked with specific equipment.

Carrying out complex analyses on specimen of body fluids.

Assuring the quality of clinical biochemistry investigations.

Auditing the diagnostic and clinical use and performance of investigations.

Prepared reagents and their storage.

MEDICAL LABORATORY ASSISTANT 10/2004-01/2011

St. Ivan Rilski General Hospital for Active treatment J.S.C.- Razgrad, Bulgaria

Analyzing some of the body fluids, such as blood urine .

With the help of laboratory equipment like microscopes and cell counters tend to find out the cell counts etc.

Operate automated equipment and computerized instruments that is proficient of performing a number of test at the same time.

Keep a record of data from medical test and enter results into a patient’s medical record.

MEDICAL LABORATORY ASSISTANT -BLOOD BANK 12/1999-06/2000

St.Rilski general Hospital for Active Treatment J.S.C.-Razgrad, Bulgaria

Collected, labeled and prepared blood, plasma and other components for transfusions

Stored blood draws and maintain documentation and records.

Worked with patients, making them comfortable during the procedure and monitoring vital signs.

MEDICAL LABORATORY ASSISTANT. 03/1996-07/1997

Regional Health Inspectorate- Razgrad, Bulgaria.

Conducted examinations on specimens collected from patients for bacterial, viral, protozoan and fungal infections.

Used tools like Petry dishes, test tubes, reagents and culture media.

Assisted physicians in diagnosing illnesses and selecting treatments.

Responsible for producing viral vaccines other substances for medical analyses.

Tested food samples for potential food poisoning agents.

EDUCATION

College Education: major Medical laboratory Assistant. 07/1995

College medical institute “Iv. P. Pavlov-Ruse Bulgaria

Hight School Diploma. 05/1989

Math Hight School “Acad. N. Obreshkov”-Razgrad, Bulgaria

CERTIFICATIONS

PHLEBOTOMIST LICENSE. 10/2017

CERTIFICATION OF EMPLOYMENT FROM PREVIOUS EMPLOYER

ST. IV. RILSKI GENERAL HOSPITAL FOR ACTIVE TREATMENT J.S.C.-RAZGRAD, BULGARIA 07/2016

CERTIFICATION OF EMPLOYMENT FROM PREVIOUS EMPLOYER 07/2016

CLINICAL LABORATORY LTD.-RAZGRAD, BULAGRIA.

LANGUAGES

Speaks English, Bulgarian, Russian and German.

SKILLS

Smiled and self motivated.

Excellent team worker

Extremely organized

Calm and moderate person

Attention to details

Innovative thinking

Quick problem solver

Organized and efficient

Knowledgeable of all Microsoft office programs

Data management

Knowledgeable of different type of systems: SAP service, TBI, Cash Credit, Easy pay.

Enjoys working in a multicultural environment.

References

References are available upon request.

Contact this candidate