Computer Technician Security Administrator
Resume:
DD
DUVALIER DJEUGA
**************@*****.*** 1-817-***-**** Crandall, TX 75114
IT Professional with 3 years of experience in the industry; Effective at monitoring servers, troubleshooting issues, and providing technical assistance to users. Well-versed in checking permissions, verifying credentials, and installing hardware, software, and security updates. Disciplined and thorough team player with organized and upbeat mentality. Microsoft Outlook
Microsoft Excel
Microsoft Word
Backup, Upgrades
Basic
Color
Hardware configuration
Hardware upgrades
Hardware
Hardware repair
Computer maintenance
Database
Dependable
Desktops
Diagnosis
Drivers
Graphics
Hard drive
Help-Desk
Image
Imaging
Information Technology
Laptops
Microsoft Excel
Microsoft Outlook
Microsoft Word
Motherboards
Networks
Networking
Network
Printers
Processors
Quality
Reporting
Scanners
Servers
Software testing
Team player
Troubleshoot
Troubleshooting
Application installations
Technical troubleshooting
Call center experience
Software upgrades
LAN/WAN
Service desk support
State Farm Dallas, TX
Remote IT Support Specialist
03/2021 - Current
Provided issue resolution and technical support for VPN connection. Servicenow to track and troubleshoot ticket
Tcp/ip networking
DNS
DHCP
RDP
Troubleshooting cisco jabber, skype for business, outlook, zoom, citrix, blackberry, remote connection.
Tackled troubleshooting and problem resolution to support end-user technical issues.
Updated software versions with patches and new installations to close Summary
Skills
Experience
security loopholes and protect users.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Observed system functioning and entered commands to test different areas of operations.
Documented repair processes and helped streamline procedures for future technical support actions.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Configured new employee work stations, including all hardware, software and peripheral devices.
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access. Updated and reconfigured existing and new computers with current software and operating systems.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Responded to support tickets within 5min to improve customer service. Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Configured network printers and scanners.
QNET Inc Dallas, TX
IT Technician
10/2020 - 11/2020
Conducted computer imaging to make an image backup for the whole hard drive.
Troubleshot hardware and software issues as they arose. Troubleshot any network issues or problems related to printers in a timely manner.
Replaced laptop screens, baĴeries, and keyboards when necessary. Loaded and downloaded the data from tablets to a database after polls closed on election night.
CK Speedy Tax Service & Insurance
Arlington, TX
Computer Technician
04/2018 - 05/2020
Upgraded laptops & desktops to improve speed and performance. Configured new employee workstations, including all hardware, software, and peripheral devices.
Configured computers to network drivers and connected printers/other peripheral equipment.
Identified hardware issues caused by component failures using approved diagnostic tools.
Reviewed hardware/software and recommended modifications to enhance system performance.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Responded to requests from users and directed individuals through basic troubleshooting tasks.
Removed malware and viruses from laptops and desktop systems using specialized software.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Set up, provided maintenance, and troubleshot printers and scanners. Configured computers to network drivers and connected to printers and other peripheral equipment.
Using Servicenow to track and manage ticket, incident management and apply some users request
Kubota Tractor Corporation Grand
Prairie, TX
Warehouse Associate
08/2019 - 04/2020
Pulled items from shelves based on number, size, color, quantity, and quality requirements.
MWI Veterinary Supply Grand Prairie,
TX
Warehouse Associate
04/2019 - 08/2019
Shipped packages trough computer system and packed products. Resotel Telecom Douala, CMR
Computer Technician
06/2016 - 09/2017
Installed motherboards, processors, and graphics cards. Backed up data each evening, helping alleviate lost information following malware incidents.
Configured computers to network drivers and connected printers and peripheral equipment.
Identified hardware issues caused by component failures using approved diagnostic tools.
Configured new employee workstations, including all hardware, software, and peripheral devices.
Built and repaired computers according to schedule. Supported employees with advanced troubleshooting on helpdesk tickets. Explained technology-related details in easy-to-understand terms to individuals in various roles.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Responded to requests from users and directed individuals through basic troubleshooting tasks.
Removed malware and viruses from laptops and desktop systems using specialized software.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
My Computer Career Online
Information Technology Security Administrator Certification Earned: MTA Networking Fundamentals TechSkills 02/2020
University of Golfe of Guinea Cameroon
Some College (No Degree) in Computer Maintenance
Lycee Joss Douala Cameroon
High School Diploma
06/2013
Comptia A+ core1 - 2020
MTA Networking fundamental- 2020
Education and Training
Certifications
Contact this candidate