Kyle Knapp

Claims Clerk - Canon Business Process Services/Liberty Mutual - Plano, TX

The Colony, TX 75056

adowfd@r.postjobfree.com

325-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Claims Clerk

Canon Business Process Services, Inc./Liberty Mutual - Plano, TX August 2019 to Present

Supervisor: Tyler Hammett 469-***-****)

• Processed incoming mail regarding Liberty Mutual Salvage and Total Loss claims

• Mapped out and simplified the process for my team as well as wrote the work instructions for the company to use for all employees

• Created Excel sheets to assist us in our processes which expedited each process and improved number reporting accuracy

• Established contacts with Liberty Mutual and built rapport with them while regularly communicating with them to find solutions for any problems that arose Site Supervisor

Ricoh USA, Inc./Fiserv Inc. - Frisco, TX

August 2018 to February 2019

Supervisor: Ken Spencer 972-***-****)

• wrote Ricoh specific work instructions for all work done on this site

• processed and delivered incoming and outgoing mail as a team of one for an office of over 60 people

• stocked all break rooms while keeping track of all inventory to assist the customer in avoiding waste

• trained Field Service Representatives to provide backup to the position Office Service Representative

Canon Business Process Services, Inc./Fiserv Inc. - Frisco, TX January 2018 to August 2018

Supervisor: Susan Davis 817-***-****)

• processed and delivered incoming and outgoing mail as a team of one for an office of over 60 people

• stocked all break rooms while keeping track of all inventory to assist the customer in avoiding waste

• trained Field Service Representatives to provide backup to the position Substitute Teacher

Plano ISD - Plano, TX

October 2016 to May 2018

Supervisor: Dollie Thomas 469-***-****)

• managed classrooms and facilitated lesson plans

• Worked with a varying group of young students that required different approaches in order to get them to focus on their work for the day

Bookseller

Half Price Books - Richardson, TX

April 2015 to August 2016

Supervisor: John Holt 972-***-****)

• checked customers out at the register

• assisted customers with locating books in our store or others in the area

• made offers to customers selling books to us based on the sell history and condition of the books

• fielded complaints from dissatisfied customers and acted as a representative of the company in communicating and coming up with helpful solutions for their issues

• maintained the cleanliness and tidiness of the store throughout the day Education

Bachelor of Science in Multimedia

Abilene Christian University - Abilene, TX

May 2014

Skills

• Microsoft Office (10+ years)

• Excel (3 years)

• Data Entry (3 years)

• Photoshop (3 years)

• Customer Service (4 years)

• Typing (10+ years)

• Written Communication (4 years)

Assessments

Scheduling — Expert

June 2018

Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.

Full results: Expert

Filing & Organization — Highly Proficient

June 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Data Entry: Attention to Detail — Highly Proficient August 2019

Maintaining data integrity by detecting errors.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References:

Monica Bates

Site Supervisor at Canon Business Process Services, Inc./Liberty Mutual 469-***-****

adowfd@r.postjobfree.com

Tyler Hammett

National Print Operations Manager at Canon Business Process Service, Inc./Liberty Mutual 469-***-****

adowfd@r.postjobfree.com

Robin Davis

Fiserv Inc.

469-***-****

adowfd@r.postjobfree.com

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