Alvin Tjong adowcb@r.postjobfree.com 619-***-****

Sr Software QA/Client Support

Software QA with full system support development lifecycle experience, including, coding, writing & documenting test planning, test cases, test automation, and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in Software Testing and Quality Analysis.

Skills Summary

Linux/Unix

Microsoft OS / Office, iOS

Test Plans & Test Cases

Python, Java, Visual Studio (C++, C#, VB)

Tableau, PowerBI

Automation – Python, Selenium, QTP

JIRA, Confluence, Bit Bucket, GitHub

SQL. T-SQL, NoSQL

DevOps & Agile Atlassian

HTML, CSS, JavaScript

Test Strategies/Coverages

Power BI, AWS, Azure

PeopleSoft, Salesforce - CRM

Web & Mobile App

REST API, Postman

PROFESSIONAL EXPERIENCE

MDA 1/2011 – Present

MDA is the leading provider of data information to help company improve positively and measurably impact each client’s profit and loss statement by providing proprietary and non-proprietary data and mission-critical services that enable customers to better operate their businesses.

Sr Software QA Lead

Managing the software quality assurance functions across the internal engineering team as well as manage an outsourced QA team, while ensuring the delivery of high-quality products.

Leading a team of software quality assurance and automation engineers through the software development lifecycle across various software teams, platforms and products.

Participate in software requirements, design reviews, and design specifications.

Create software verification plans, test protocols, and software risk analyses, for software used in commercial products.

Create test types and strategies, including: unit, integration, system, end-user, performance, stress, endurance, non-functional, negative/fuzz, manual and automated.

Review test plans, test results, risk analysis and release documentation.

Effectively collaborate with internal/external customers and recommend solutions and best practices.

Validate the configuration, functionality, and user interface of software and tools.

Design, develop, execute, and maintain automated test scripts to test software.

Execute software verification plans and test protocols.

Record and track issues in the bug tracking system.

Analyze failures and collaborate with development teams to ensure root cause is investigated.

Create requirements traceability matrices which demonstrate test coverage of all features.

Write test reports documenting detailed results of validation, and report test progress to management.

Modify test protocols based on requirements changes and execute regression validation accordingly.

Organizing and maintaining large documentation sets.

Review test strategies encourage the development of new test strategies, and maintain a continuous improvement environment to improve quality and efficiency.

Maintain strong communication across departments and divisions to develop needs analysis, requirements, and operational planning.

Pacificare 8/2005 – 12/2010

PacifiCare Healthcare provider has more than 3 million health plan members and approximately 10 million specialty plan members nationwide. It offers individuals, employers and Medicare beneficiaries a variety of consumer-driven health care and life insurance products. The Imaging Department processes all the medical claim submittal through the automation process electronically.

Software QA Analyst/Tester

Planned, designed and analyzed the business program and performed and led QA software testing.

Worked with Linux/Unix operating systems creating source code.

Conducted the Automation/Electronic Data Processing for the Medical Claim Submittal Processing.

Performed the analysis and testing on HL7 (Health Level Seven) framework (and related standards) for the exchange, integration, sharing, and retrieval of electronic health information, which support clinical practice and the management, delivery, and evaluation of health services that are most commonly used in the world.

Created, generated, implemented and maintained system test plans and technical writing documentation.

Participated in software design requirements regarding the scope of system test and testability of requirements and features.

Performed white box testing GUI, black box testing and automated testing with different platforms.

Conducted back-end Database Client-Server testing.

Reported and escalated issues and bug fixes with developers.

Managed and organized testing team, evaluated result, verified testers work and made result recommendations.

Coordinated communication between QA, development and upper-management throughout the entire QA cycle.

EDUCATION

BS in Computer Information Technology – CSULA

MS in Medical Informatics - UCLA

SOCIETY CLUBS

Member of Abacus Computer Society

Member of Alpha Gamma Sigma Honor Society

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