Personal Assistant Care Customer
Resume:
Diamond Orr
Rochester, NY *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Navient Corporation. Pioneer Credit Recovery, Inc - Rochester, NY March 2021 to September 2021
Responsible for doing EEP claims for claimant going over pii and more. Approving claims to send payments out, student loans etc
CSR - Customer Service Representative
Emerge ADT - New York, NY
March 2020 to January 2021
Making sure customers are secure and connected answering phone calls showing empathy understanding etc
Customer Service Representative
Maximus - Rochester, NY
April 2020 to November 2020
I was a customer service rep, responsible for getting customers health insurance set up. I was in charged of taking customers personal information and making sure they had the right health insurance plan i was working with customers who was expecting and needed insurance and much I had to resign due to coved and my children being out of school now i have a reliable babysitter and reliable internet access and mi ready to get back working.
Customer Service Representative
Continuum Global Solutions - Rochester, NY
January 2019 to March 2020
Take care customer's, trouble shoot phones enter data into the system, treat customer's with respect have empathy make sure customer's do not have to call back for things that was to be done correctly Home Health Aide
Comfort Care - York, PA
January 2016 to December 2017
Personal care aides generally are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games PCA Personal Care Assistant
AUTUMN HOUSE WEST - York, PA
February 2014 to August 2015
Personal care aides generally are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games PCA Personal Care Assistant
Heart to Heart Home Care - Bronx, NY
May 2013 to December 2014
Personal care aides generally are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games Education
High school or equivalent
Frederick Douglas Academy Vi High School - Queens, NY January 2008 to June 2011
Skills
• CSR (4 years)
• Call Center (2 years)
• Customer Service (6 years)
• Senior Care
• Laundry
• Caregiving
• Cooking
• Home Care
• Alzheimer's Care
• Cleaning Experience
• Nursing
• Medication Administration
• Meal Preparation
• Vital Signs
• Food Preparation
• Personal Assistant Experience
• Hospice Care
• Dementia Care
• Patient Care
• Babysitting
• Hospital Experience
• Memory Care
• Sales
• Sales support
• Typing
Assessments
Direct Care — Proficient
December 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Completed
March 2020
Applying customer service skills in a call center setting. Full results: Completed
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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