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Telesales Customer Service

Location:
Benoni, Gauteng, South Africa
Posted:
October 05, 2021

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Resume:

CURRICULUM VITAE

RENATO NOEL THERON

PERSONAL DETAILS

NAME Renato Noel Theron

DATE OF BIRTH 10.03.1979

ID NO 790**********

ADDRESS NO 33 First Ave

MARAISBURG

1709

TELEPHONE NO’S O627142295

MARITAL STATUS Married

DEPENDANTS 4

DRIVERS LICENSE Code 08

NATIONALITY South Africa

OCCUPATION TELESALES CONSULTANT / SALES REP/TEAM LEADER

CRIMINAL RECORDS NONE

EDUCATION

SCHOOL ATTENDED CHRIS JAN BOTHA SECONDARY SCHOOL (2000)

BOSMONT

CERTIFICATE NO 800**********

SUBJECTS PASSED ENGLISH

AFRIKAANS

BIOLOGY

HISTORY

BUSINESS ECONOMICS

ECONOMICS

INTENTION OF FURTHER STUDY

I would like to get a Degree in Marketing and Human Resources as soon as my financial status improves

WORK LIFE & EXPERIENCE

Red Hot Media (PTY) Ltd

Internal Sales Team Leader

Started November 2018 – June 2020 Permanent

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Cold Calling to source for new client using various methods

Telephonic contact on new and existing customers to be done every day from office and

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales and managing directors

Capturing of orders on Pastel Evolution system

Updating of stock level reports daily

Assisting drivers and reps with returns on deliveries

Liaising with buyers on stock replenishment issues

Assisting with workload when telesales agents are on leave or absent

Assisting Marketing manager with various campaigns to increase company presence in various client sites (introducing additional products to assist in various signage job cards)

Assisting team with sales queries as needed

Approving leave applications as well as submitting timesheets for processing.

WORK LIFE & EXPERIENCE

Keymark Media

Internal SNR Sales Consultant National

Started March 2018 – October 2018 Temp

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Telephonic contact on new and existing customers to be done every day from office and

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales and managing directors

Capturing of orders on Sage accpac system

Updating of stock level reports daily

Assisting drivers and reps with returns on deliveries

Liaising with buyers on stock replenishment issues

Assisting with workload when telesales agents are on leave or absent

Relieving frontline receptionist as needed

I was also on the back up reception line to assist with overflow of incoming calls

Monthly customer service delivery surveys on telesales and sales reps

WORK LIFE & EXPERIENCE

Pnet S.A

Internal Sales Consultant National

Started October 2017 – February 2018 Contract

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Telephonic contact on new and existing customers to be done every day from office and

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales and managing directors

Capturing of orders on SAP Live system

Updating of Client recruitment reports daily

Assisting Recruiters and Sme enterprises with listing new adverts on pnet internet web page

Liaising with clients and candidates with job placement issues

Assisting with workload when telesales agents are on leave or absent

Monthly customer service delivery surveys on internal sales as well call statistics

WORK LIFE & EXPERIENCE

Keymark Media

Internal Sales Team Leader National

Started April 2016 – October 2017 Perm

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Telephonic contact on new and existing customers to be done every day from office and

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales and managing directors

Capturing of orders on Sage accpac system

Updating of stock level reports daily

Assisting drivers and reps with returns on deliveries

Liaising with buyers on stock replenishment issues

Assisting with workload when telesales agents are on leave or absent

Approving team leave applications, reviewing and submitting employee time sheets for processing

Monthly customer service delivery surveys on telesales and sales reps

WORK LIFE & EXPERIENCE

Nestle Baci

Senior Sales rep for Gauteng

Started February 2015 to April 2016 - Perm

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Telephonic contact on new and existing customers to be done every morning from office to 10 am

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales manager

New venture for me as I am a telesales marketer but really enjoy reping as well

And am very keen on selling any product in or out of office

Nashua Randburg

External Sales rep for West Rand area

Started February 2015 to April 2015 - Temp

Duties Include

Sourcing new business, meeting clients on site, cold calling and building new customer data base

Calling on new and current customers for new deals, upgrades on services

Telephonic contact on new and existing customers to be done every morning from office to 10 am

Capturing of deals and completing new contracts for presentation to customers

Reporting to sales manager

New venture for me as I am a telesales marketer but really enjoy reping as well

And am very keen on selling any product in or out of office

WORK LIFE & EXPERIENCE

Fisherman’s Deli

Trading Team Leader (telesales)

Duties include

Started October 2012 – 2015 Jan - temp

Capturing of orders on Syspro system

Updating of stock level reports daily

Assisting drivers and reps with returns on deliveries

Also downloading and capturing of orders on PNP and checkers EDI order system

Liaising with buyers on stock replenishment issues

Assisting with workload when telesales agents are on leave or absent

Delegating team members for back up reception line to assist with overflow of incoming calls

Monthly customer service delivery surveys on telesales and sales reps

Assisting team with queries as needed.

VECTOR LOGISTICS NOVEMBER 2011 TO Sept 2012

POSITION TELESALES SNR CONSULTANT - temp

DUTIES INCLUDE TELEPHONIC ORDERS RECEIVE AND CALLING, PROCESSING ORDERS ON

SAP, CUSTOMER DATA BASE MAINTAINANCE, UPDATES OF CUSTOMER

SERVICE RECORDS

PRO ACTIVE SELLING OF PRODUCTS AND SALE REPRESENTATIVE

SUPPORT

PLATINUM LEGUE TRADING FEB 2011 TO OCTOBER 2011 – temp

SOURCING NEW BUSINESS CONTRACT FOR BUILDING AND STRUCTURAL sMAINTAINANCE, PRESENTATION OF QUOTES AND PRICING TO GOVT AGENCIES (DTI)

WORK LIFE & EXPERIENCE

NESTLE SA PTY LTD JUNE 2007 TO FEB 2011

POSITION TELESALES TEAM LEADER – perm

DUTIES INCLUDE ENSURING AND ASSISTING SUBORDANATES WITH TELEPHONIC ORDERS

RECEIVE AND CALLING, PROCESSING ORDERS ON SAP,

CUSTOMER DATA BASE MAINTAINANCE, UPDATES OF CUSTOMER SERVICE

RECORDS, PRO ACTIVE SELLING OF PRODUCTS AND SALE REPRESENTATIVE

SUPPORT, WEEKLY EXCEL SALES REPORT.

FOR LAST YEAR WITH NESTLE I WAS ON THE TEAM MANAGEMENT

TRAINING AND MONTORSHIP PROGRAME. LEARNING EMOTIONAL

INTELLEGENCE AS WELL AS,

EXCELENT CUSTOMER SERVICE DELIVERY AND NUTRITION AND WELLNESS

PROGRAMMING ON PRODUCT KNOWLEDGE

BRAND HOUSE BEVERAGES LTD JUNE 2005 TO 2007

POSITION CUSTOMER AND CONSUMER COMPLAINTS LIASON

DUTIES INCLUDE OVERSEEING TEAM WITH REAGARDS TO

COLLECTION OF DEFECTIVE SAMPLES, INVESTIGATION

OF COMPLAINT, LIASE WITH MANUFACTURER OF DIFF

PRODUCTS, RESOLVING ISSUES AND REPLACING

BRAND HOUSE BEVERAGES LTD JUNE 2004 TO 2005

POSITION TELESALES TEAM LEADER

DUTIES INCLUDE ENSURING AND ASSISTING SUBORDANATES COMPLIANCE WITH

COMPANY POLICY REGARDING ORDER PROCESSING ON SAP.

TELEPHONIC ORDERS RECEIVE AND CALLI0G, PROCESSING ORDERS ON SAP

CUSTOMER DATA BASE MAINTAINANCE, UPDATES OF CUSTOMER SERVICE

RECORDS, PRO ACTIVE SELLING OF PRODUCTS AND SALE REPRESENTATIVE

SUPPORT.

WORK LIFE & EXPERIENCE

NAMIBIA BREWERIES LTD JAN 2001 TO 2004

POSITION TELESALES CONSULTANT

DUTIES INCLUDE TELEPHONIC ORDERS RECEIVE AND CALLING, PROCESSING ORDERS ON SAP

CUSTOMER DATA BASE MAINTAINANCE, UPDATES OF CUSTOMER SERVICE

RECORDS, PRO ACTIVE SELLING OF PRODUCTS AND SALE REPRESENTATIVE

SUPPORT



Contact this candidate