KEVYN P. CARTER

**** ******** ***** *******, ** *0034 • adow80@r.postjobfree.com • 404-***-****

Profile

• Concierge with the Concierge Services of Atlanta (Corporate & Residential).

• Event & Planning Coordinator/American Diabetes Association.

• Sales Manager for the SMERF (Social, Military, Educational, Reunion & Fraternal) market.

• Sales Specialist South-South-East/Manager for Marriott International as Certified Wedding Planner and Specialist for all other catered events on other properties.

• Maintained budget quota for Marriott International of$1,250,000 for Catering.

• Planned/Execution of Weddings, Social, Educational, and Religious markets.

• Worked with Non-Profit/For-Profit organizations in creating specialty menus for fund-raising.

• Worked closely with General Manager, Controller, Director of Sales, Executive Chef, Revenue Managers, Banquet Staff and Front Desk personnel.

• Contract negotiations: Food and Beverage Minimums, Guest Rooms, Transportation.

• Budget, Organizational and Program Logistics and Management.

• Created Banquet Event Order's daily for Social, Government and Corporate.

• Created Resumes, Banquet Checks and other communication for staff/client from beginning to end of event.

• Venue site-visits for meeting and ballroom space.

• Trained and cross-trained sales team, customer service and plant/operations personnel.

• Exceptional Project Management skills.

• Developed and implemented criteria for bidding processes- developed format for RFP's.

• Exceptional customer service profile -strong emphasis on problem resolution.

• Business-to-Business, Business-to-Consumer contract negotiations experience.

Leadership and Administration

• Team leader - implementation of products and services.

• Provided analytical support -prepared financial proposals, annual reports and budget requirements.

• Developed processes and pro-active solutions for customer concerns and/or issues.

• Managed customer satisfaction communications.

• Created and assisted in the development of company-wide promotions.

Accomplishments

• Team member- Harland Company I created developed processes that saved 1.5M for client in-take system.

• Product Manager- Harland Company I expanded 3'd Party vendors new products and services equivalent to $150,000

annual sales.

• Sales Manager- Holiday Inn Conference Center I negotiated and booked Association business from Washington DC

Atlanta quarterly.

• Sales Manager- DoubleTree Hotel I ACVB Retention Committee; Georgia Hispanic Chamber of Commerce Business Committee

Development Committee; Co-Chair/Professional Meeting Planners.

Employment History

•04/2020 – 10/2020 KMI Solutions Remote Customer Service Agent - Trainee

• 06/14 – 04/2020 I Lead/Supervisor Concierge, Concierge Services of Atlanta/Valet Living

• 01/14 - 06/14 Event and Planning Coordinator/Intern, American Diabetes Association

• 09/12 - 11/13 SMERF Sales Manager, IHG/Holiday Inn Atlanta Airport South

• 01/12 - 9/12 1 Catering Social Sales, Marietta Conference Center

• 06/11 - 12/11 I Catering Sales Specialist, Marriott International, South/South-East

• 1/07- 12/10 I Catering Sales Manager, The DoubleTree Hotel /Buckhead

• 11/90 - 2015 I Meeting/Special Events Planner, Finishing Touches (Owner)

• 09/04 - I 0/06 Catering & Sales Manager, Holiday Inn Conference Center

• 09/97 - 11/03 I Product Manager, Harland Company

Education

• Attended Cuyahoga Community College - Course Study: Business Administration (1972)

• Attended DeKalb Community College - Course Study: Computer Science/Political Science (I983)

• Attended MicroMax (GoodWill Industries) - Course Study: Business Law, Marketing and Finance (2011)

Additional Training

• Successfully completed-Successful Techniques in Project Management- PMSI

• Successfully completed- Communication & Presentation Skills for Women-Dun & Bradstreet

• Successfully completed- Coaching Skills for Managers & Supervisors- Fred Pryor Resources

• Successfully completed - American Marketing Association -Marketing Boot Camp

Membership

Toastmasters International Dawn-Breakers Toastmasters Club -Decatur, GA

Civic Acknowledgements

• Volunteer work with United Way/Women’s Legacy-DeKalb

• Volunteer work with The American Cancer Society-Atlanta

• Volunteer work with The American Diabetes Association-Atlanta

• Inductee to The Hall of Fame-The African-American Culinary Arts Museum/Atlanta Georgia

• Special Recognition -The Federal Bureau of Investigation-Recreation Association/Atlanta Georgia

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