Lusine Karapetyan

Yerevan, Armenia (374-**-**-**-** adow7j@r.postjobfree.com

(Sep 2007 - Jun 2009) National

Academy of Sciences

MS in Marketing (Diploma Assignment: Marketing development in the sphere of insurance by example of Ingo Armenia company)

(Sep 1998 - Jun 2002) Yerevan

State University

BS in Informatics and Applied Mathematics (Diploma Assignment: Syntactical analyses for Pascal language by new graphical method)

Programming Languages

and Technologies

Java, C/C++, SQL, PHP, UNIX Shell, Python, XML/HTML/CSS, JavaScript, Version Control (GitHub, Bitbucket) JIRA

Operating Systems and

Platforms

Windows (2000, XP, Vista, 7), UNIX/Linux (Red Hat, FreeBSD), Mac Database Systems MS SQL Server, MySQL

Hands on Skills Installation, configuration, maintenance and upgrade of a variety of hardware and software. Working with sensitive data. Problem solving, project management and team leading. Documentation building. Best practice analyses and recommendations. Communications with vendors and solution improvements. Trainings Jan 2019 - Product Discovery and Product Delivery training (Product definition; How to define customer segments; Customer development; Hypotheses validation; MVP; Customer Journey Map) May 2019 - World Product Day, ProductTank

Mar 2019 - Practicum B2B B2C Sales Andrey Golovanov 2012 - A conference of Women Entrepreneurs (“Executive communication”; “The Manager of The Future”) 2012 - Russian Armenian Slavonic State University (“Startup House”) 2012 - CRDF Global and Enterprise Incubator Foundation (“Startups Bootcamp”) 2012 - Union of Information Technology Enterprises (“CBI Project Management Workshop”) 2012 - American University of Armenia's College of Engineering and Armenian Project Management Association (“How to Start a Successful Company seminar with Dr. Andrei Guschin (MIT Venture Lab)”) 2012 - Management Mix (“Training Session for Women Entrepreneurs) 2012 - Microsoft Innovation Center (“IT Management” Training Course”) 2012 - Armenian-Indian Center for Excellence in ICT (AITC) and Enterprise Incubator Foundation 2012 - Android Programing Training

2012 - Advanced Java Technologies Training

Awards 2012 - Automation of telecom products and services testing 2009 - Billing convergency project testing

Certificates Feb 2011 - ISTQB Certified Tester Foundation Level

(2016) Author and co-executor of the entertainment sport game (“Hup Tur”) created for “H1” TV with cooperation of their sports department.

(2019 – present) Energize Global Services Senior Quality Assurance Engineer Ensured quality of web sites, mobile applications, worked closely with different international parties (such as German engineers, Dutch business analytics, devops, PM-s, etc.) for delivering quality assurance of their respective products. Products are related to Worldline, Atos, Ingenico covering payment systems, fraud systems, hardware etc. Created Test Plans, Test Scenarios, updated them based on time limits, did bug tracking, using different tools such as Confluence, Jira, writing SQL queries, investigated Python codes, checked configured deployments using unix shell, loaded json, xml, csv files data into database, and vice versa exported data from web interface to csv files, checked data mappings, compared python files used for business needs on the same mapping for same fields, developed reports for project management, communicated with internal and external colleagues, learned banking schemes, payment layers and flows to get the transactions from cardholder to bank or merchant based on business requirements.

(2010 – 2019) Viva Cell-MTS Application Quality Senior Specialist Managed a project related to automatization of telecom services and products - found out companies that would cover project requirements, contacted them, announced contests, worked with our purchasing team in order to choose more cost effective solution for our company, examined software details, elaborated risk issues to management, worked with vendor companies, organized installation, configuration of systems, trained end users/our employees and reported performance metrics, evaluated project expansion possibilities and continuous support. Learned roaming services automatization innovative system Sigos and used it in daily tasks. Defined, monitored quality KPI-s based on network quality assuring formulas such as call quality, SMS quality, video stream quality, internet traffic usage, IVR records, USSD requests etc. Worked closely with different departments (such as IT, marketing, technical, billing, charging systems, call center) for delivering quality assurance of their respective products. Developed testing documentation describing quality assurance processes cooperating with different departments and by taking into consideration product successful launch to the market within predefined time limits. Developed reports by collaborating with MTS group members and reused their best practices. Investigated and solved different kinds of problems related to the internet, calls, SMS-s and bundles. Communicated with internal and external vendors, partners and colleagues related to a variety of projects, problems and new products. Participated in MNP project to ensure the quality of provided services for subscribers based on their network and MSISDN preference. Did quality acceptance of IVR menu, that contains information about all products and services offered to the prepaid/ postpaid subscribers. I have verified the quality of more than 2,000 products (web applications, mobile applications, services, etc.). Team building activities: Developed entertainment pilot game for employees. Based on a played music, they accumulated points by guessing the melody, the author and the name of the song. The winners got tickets to the karaoke and had fun after work. Participated in HR project contests. Won an award to travel to Prague and Dresden with MTS Group winner employees.

(2008 – 2010) Viva Cell-MTS Application Support Analyst Provided VAS (Value Added Services) application support for our employees. Participated in testing of Web based applications and reported about found bugs. Developed testing map. Worked with Software Engineers and documented many software components (including the ones which had not been documented before). Manage project testing quality assurance part (related to billing convergency, when billing of postpaid subscribers has been converted to online mode) and wrote reports to management. Investigated and helped to solve different kinds of unusual problems that our employees or subscribers had concerning our local applications or services. Answered phone calls and emails on regular bases maintaining high availability of our services.

(2007 – 2008) Synergy International Systems Quality Assurance Engineer Ensured the quality of web applications related to government and financial sectors; configured new versions of the applications for implementing quality assurance. Performed product tests in pre- and post- launch modes; the tests included security, performance, usability, stress tests and so on.

(Jul 2004 – Jul 2007) UNICOMP Web Developer

Designed, optimized, and implemented frontend/backend features for Client/Server projects (one of them was a drivers’ web site, which allowed to download corresponding device drivers from UNICOMP website). Developed local graphical user interfaces (GUI) for our employees to be able to work more effectively and creatively (PHP, HTML, MySQL, JavaScript, CSS). Designed and developed databases for desktop and web- based applications. Either took part in or performed all the steps of software development life cycle.

(Jul 2003 – Jul 2004) UNICOMP System Engineer

Installed and configured Windows, UNIX operating systems (FreeBSD). Installed corresponding drivers and needed packages. Added the OS minimum required MS Office, Antivirus applications based on customer requests. Configured printer, scanner and other device setups. Recovered deleted data with other team members.

(Nov 2002 – Dec 2002) Yerevan Academy of Fine Arts Department of Computer Graphics Laboratory assistant Created dynamic animations for Armenian ornaments presentation. Helped students with creation of web sites using Adobe Dreamweaver Web Design Software (HTML, CSS, Macromedia Flash, Adobe Dreamweaver). Trilingual: English, Russian, Armenian