Jia Hyacinth C. Nellas

*-** ***** ***** **. St. Jude Acres Bulacao Cebu City 6000 PHL

Home: (32) 2311815

Mobile: (63-916*******/(63-922*******

adow0p@r.postjobfree.com

Objective

To be part of a competitive organization that provides the opportunity for career advancement wherein I can actively impart my knowledge and skills and at the same time enhance my professional and personal development.

Education

Tertiaty St. Paul College Foundation Inc.

Bachelor of Science in Computer Science

High Way Mandaue City

2002-2006

Secondary University of Cebu

Sanciangko Colon St. Cebu City

1997-2002

Elementary Zapatera Elementary School

Day az St. Cebu City

1990-1997

Employment Record

Innodata Knowledge Services Inc.

Production Associate

HVG I.T. Park, Subangdaku Mandaue City

April 2007 – 2014

Position key functions and responsibilities:

Multi-tasking which includes encoding, proofread, edit, format, scan and parse.

Formatting of electronic files by applying necessary tagging based on the specifications provided to acquire the desired output in XML format.

Scanning and Parsing of xml files to guarantee a 100% or zero error output.

Ensure adherence to quality and quantity standards, specifications and work instructions.

Maintains good housekeeping and perform 5S in all assigned areas.

Performs other tasks and/or responsibilities as assigned.

Encoding textual error.

Upwork

2625 Augustine Dr., Suite 601

Santa Clara, CA 95054

March 2010 - Present

Position key functions and responsibilities:

Web researcher

Amazon and eBay listing of products

Virtual assistant

SEO linking

Admin Support

Tech Mahindra V Customer

Customer Service Representative

4th Floor Jessa Building 90

Gen Maxilom Ave. Cebu City

Jan. 19, 2016 - June 2018

Position key functions and responsibilities:

Inbound Customer Service Representative.

Telcom Company

Receiving of calls

247 Care

Mandaue Cebu City

June 2018 - September 2018

Position key functions and responsibilities:

Outbound Sales Representative

Doing outbound calls for a certain top lead

Qualfon Philippines Inc.

Customer Service Representative

IT Park Lahug Cebu City

Sep. 5, 2018 -October 05, 2020

Position key functions and responsibilities:

Inbound / Outbound Representative

Email Support

Chat Support

Teleperformance Cebu

Customer Service Representative

IT Park Lahug Cebu City

April 2021 – Present

Position Key functions and responsibilities:

Inbound calls / Representative

Resolving customers issues in a Telco Company

On-the-job Trainings

August 15, 2005 - October 22, 2005 HRD Staff Human Resource Management Unit (Banilad Cebu City)

October 26, 2005 - December 16, 2005 Sales and Credit Staff Gothong Cargo Forwarder (Pier 4 Reclamation Area Cebu City)

Skill

oAdept in the use of MS Word, MS Excel, MS Power Point, MS Access

oGood with oral and written communication in English and Filipino

Personal Information

Date of Birth January 14, 1985

Age 35

Citizenship Filipino

Civil status Married

Character Reference

Ms. Catalina Codera MR. Al Gerard Abitona

Web Crawler Costumer Representative

Innodata Knowledge Services Inc. Qaulfon Phil.

-639********* +639********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JIA HYACINTH C. NELLAS

Applicant’s Signature

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