JUL RICO C.
Associate Customer Support - Voice Account
• TECH MAHINDRA VCUSTOMER (CEBU) PHILIPPINES, INC
• 17TH FLOOR FILINVEST TOWER 2 BLDG. GEONZON ST.
I.T PARK, CEBU CITY, PHILIPPINES.
• MARCH 05, 2021 - AUGUST 15, 2021
• US RETAIL ACCOUNT AMERICAN CATALOG/ONLINE RETAILER
- respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
- Process credit application to open an account for new customers. On The Job - Training
BACK OFFICE AND FOOD & BEVERAGE ASSISTANT
• JPARK ISLAND RESORT AND WATERPARK, CEBU
• M.L QUEZON NATIONAL HIGHWAY, MARIBAGO, LAPU-LAPU CITY, CEBU
• JULY 17, 2019-MARCH 16, 2020
• INTEGRATED MANAGEMENT SYSTEMS DEPT AND FOOD AND BEVERAGE SERVICES (BUFFET AND CHINESE RESTAURANT)
C A R E E R H I S T O R Y
CEBU TECHNOLOGICAL UNIVERSITY - MAIN CAMPUS
BS in Hospitality Management • Latin Honor
College of Management and Entrepreneurship
College Graduate June 2016 - August 2020
M.J Cuenco Avenue and R. Palma Street, Cebu City, Philippines A C A D E M I C
B A C K G R O U N D
Team Leader, TechMahindra Vcustomer
(Cebu) Philippines, Cebu.
P E R S ONAL
R E F E R E N C E S
BANKAL NATIONAL HIGH SCHOOL
High School Graduate June 2011 - April 2015
Bankal, Lapu-Lapu City, Cebu, Philippines
AWARDS A N D
C E R T I F I C A T E S
• Certificate of Leadership, Scholars Association of Cebu Technological University.
• Certificate of Merit, Scholars Association of Cebu Technological University.
• Certificate of Appreciation, Guidance Office Day Program 2017.
• Certificate of Appreciation, Guidance Office Day Program 2018.
• Certificate of Participation, Supreme Student Government During Techno Summit 2018.
• Certificate of Completion, Supreme Student Government During Techno Summit 2018.
• Certificate of Participation, Food Expo 2018.
• 4th Placer in Digital Poster Making Contest during ASEAN Integration.
• Merit of Leadership, Supreme Student Government during Techno Summit 2018.
• Certificate of Participation, TGIF Fridays.
• Leadership Award, United Hospitality Travel and Trade Students Organization.
• Certificate of Recognition, Outstanding Student in Hospitality Management Academic Year 2016-2017.
• Certificate of Recognition, 2nd Visayas Junior Tourism and Hospitality Congress, USC Talamban Campus, 3rd Placer, Live Poster Making Contest. IMS Dept, Jpark Island Resort and Waterpark, Cebu.
• Service Training Attestation, F&B Service, Jpark Island.
• Certificate of Participation,
• Certificate of Completion, 2nd Visayas Junior Tourism and Hospitality Congress, Live Poster Making Contest.
• Certificate of Attendance, Department of Tourism during 2nd VJT&HC.
• 4th Placer, Digital Poster Making Contest for the CTU Internationalization and ASEAN Integration Week 2020
To secure a challenging position in a
reputable organization to expand my
learnings,knowledge, and skills while
making a significant contribution to
the success of the company.
• Dedicated & Hardworking Individual.
• Eager and willing to add knowledge base
• Exceptionally versatile and adaptable.
• Creativity and Customer Service.
• Provide support and resources that solidify
the interest of customers.
• Time Management.
GET IN TOUCH
Address: Pool, Bankal, Lapu-Lapu City,
Cebu, Philippines 6015
Contact Number: 095********