Security Supervisor Legal Assistant
Resume:
Laurie Wycoff
**********@*****.***
Customer Service Representative
Proven results oriented customer service professional that possesses over 10 years of experience.
Eager to apply all skills attained to assist a forward thinking company to the next level. Highly
productive and self-motivated individual dedicated to a job well done and great time management.
Reputation for solution based thinking and conflict resolution.
· FOLS System · WordPerfect
· Multiple Payment Processing · Outlook
· Room Changes · Database Management
· Check-Ins/ Reservations · Phone Systems
· Hospitality Adjustments · 10-Key Calculator
· Auditing · Bookkeeping
· Financial Compliance/Policy · Internet Navigation
· 98% Guest Satisfaction Rating · Microsoft Excel
Accomplishments
● Acquired 100.6% guest occupancy
● Promoted from Lead Housekeeper to Night Auditor
● Established rapport with long term and return stay guests
Work Experience
Frontline Security Boca Raton, FL
Gate Attendant 01/2016 - 05/2016
● Offering forms to add/delete guest(s), architectural changes and transponder issuance per resident
● Documenting resident issues or suspicious activity, providing contact phone number and address for
management issues
● Driver’s license/work order verification prior to gate entry, contributing to environmental safety for
residents, workers & guests
Allied Barton Security Fort Lauderdale, FL
Lieutenant/Security Supervisor 10/2014 - 12/2015
● Sound checked per rental space
● Assigned posts/duties per officer
● Detailed daily activity & incident reports
● Secured door locks and closed restricted areas
● Responded immediately to tenant/patron emergencies
● Kept all officers in compliance with attire, training modules & company post orders
Admiral Security Fort Lauderdale, FL
Security Officer 01/2014 - 10/2014
● Responded to alarms as needed and reported any abnormalities
● Performed night foot patrols of the facility
● Greeted tenants, guests, personnel, and vendors
● Prepared daily activity reports using WordPerfect documents
● Monitored all entrances and exits via CCTV to ensure prevention of all unapproved entry into facility
● Supervised site, identified any unsafe conditions and informed authorities immediately in case of any
suspicious activity
Laurie Wycoff 954-***-**** Page 2
Motel 6 Dania Beach, Fort Lauderdale, FL
Night Auditor 09/2007- 12/2013
● Provided vacation relief for the front desk representatives
● Made corrections to Guest Service Representatives’ documentation when needed
● Placed courtesy calls to newly checked in guests
● Ran nightly audit reports by calculating and transcribing figures into database
● Properly answered calls and delivered messages to management staff
● Trained new hires for front desk/night audit positions
● Communicated with security to ensure guest safety and a welcoming atmosphere
Coca Cola Detroit, MI
* Prepared Excel worksheets for cash and check entry/account reconciliation per driver
* Used 10-key calculator, paper and coin counting machines
Nailco Farmington Hills, MI
● Provided excellent customer service to those in the cosmetology and others close related
● Answered average of 75 calls per day for classes/product & equipment orders and information
● Spoke to customers and entered data from survey cards
● Tracked orders online via UPS online services
● Delivered a few express orders to clients
Education
08/2011 Legal Assistant City College, Fort Lauderdale, FL
09/2012 Security Class D License Corporate Security Academy, Fort Lauderdale, FL
Certifications
● CPR/AED
● MOAB (Management of Aggressive Behavior)
● Basic Investigations
● Patient Restraint
● Workplace Violence
● Security Supervisor Essentials
● Report Writing
● Job Safety Analysis
Contact this candidate