Customer Service Administrative Assistant
Resume:
MUNA ADHIKARI
Customer Service Champion
Lansing, MI 48910
********@****.***.***
Experienced customer enthusiast ready to deliver diamond-level service! Authorized to work in the US for any employer
Retail Sales Associate
Metro by T-Mobile - Lansing, MI
August 2018 to Present
Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, answering phone call, offering assistance, suggesting items, lending opinions and providing product information. Stays current with promotional events and sales. Improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Waitress/Cashier/Server/Hostess
Mikho’s Mediterranean Cuisine - Lansing, MI
September 2017 to June 2018
Responsible for taking orders and serving food and beverages to guests. Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. Opening and closing.
Manager
Blue Night Hookah Lounge - Lansing, MI
June 2016 to August 2017
Maintains staff by recruiting, selecting, orienting, and training employees. Create scheduling policies that keep the sales floor properly staffed based on historical sales volume data. Ensures a safe, secure, and legal work environment. Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems. Cashier/Customer Service
Panda Express - Okemos, MI
November 2015 to March 2016
Okemos, MI
Nov 2015 - Mar 2016
Maintained high standards of customer service during high-volume, fast-paced operations. Followed procedures for safe WORK EXPERIENCE
food preparation, assembly, and presentation. Resolved complaints promptly and professionally Student Staff
Receptionist/Administrative Assistant
Lansing Community College - Lansing, MI
August 2014 to January 2016
to-date knowledge of College policies regarding scheduling and Phone calls. Trained new student employees. Provided back up for other customer service representatives when needed. Successfully interacted with students who needed help. Daycare Assistant
Jumping Jax - Lansing, MI
November 2013 to March 2014
Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Supported children's emotional and social development by adapting communication tactics for differing client needs. High School Diploma
Eastern High School - Lansing, MI
2009 to 2013
Customer Service Experience (4 years)
Excel (8 years)
RETAIL SALES (2 years)
Management
Cash Handling
Inventory
Sales
Retail
RECEPTIONIST (2 years)
Marketing
driver's license
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
SKILLS EDUCATION
Proficient in Microsoft Word, PowerPoint, and Excel
Customer service-focused
Opening/closing procedure
Fluent in Nepali, Hindi, Dzongkha
Focused on customer satisfaction
Multi-tasker
Organized
Highly motivated
Focused and disciplined
Active listening skills
Lansing Community College
Registered Nursing, 2019
Member of International Club
ADDITIONAL INFORMATION
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