MUNA ADHIKARI

Customer Service Champion

Lansing, MI 48910

adovcq@r.postjobfree.com

517-***-****

Experienced customer enthusiast ready to deliver diamond-level service! Authorized to work in the US for any employer

Retail Sales Associate

Metro by T-Mobile - Lansing, MI

August 2018 to Present

Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, answering phone call, offering assistance, suggesting items, lending opinions and providing product information. Stays current with promotional events and sales. Improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Waitress/Cashier/Server/Hostess

Mikho’s Mediterranean Cuisine - Lansing, MI

September 2017 to June 2018

Responsible for taking orders and serving food and beverages to guests. Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. Opening and closing.

Manager

Blue Night Hookah Lounge - Lansing, MI

June 2016 to August 2017

Maintains staff by recruiting, selecting, orienting, and training employees. Create scheduling policies that keep the sales floor properly staffed based on historical sales volume data. Ensures a safe, secure, and legal work environment. Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems. Cashier/Customer Service

Panda Express - Okemos, MI

November 2015 to March 2016

Okemos, MI

Nov 2015 - Mar 2016

Maintained high standards of customer service during high-volume, fast-paced operations. Followed procedures for safe WORK EXPERIENCE

food preparation, assembly, and presentation. Resolved complaints promptly and professionally Student Staff

Receptionist/Administrative Assistant

Lansing Community College - Lansing, MI

August 2014 to January 2016

to-date knowledge of College policies regarding scheduling and Phone calls. Trained new student employees. Provided back up for other customer service representatives when needed. Successfully interacted with students who needed help. Daycare Assistant

Jumping Jax - Lansing, MI

November 2013 to March 2014

Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Supported children's emotional and social development by adapting communication tactics for differing client needs. High School Diploma

Eastern High School - Lansing, MI

2009 to 2013

Customer Service Experience (4 years)

Excel (8 years)

RETAIL SALES (2 years)

Management

Cash Handling

Inventory

Sales

Retail

RECEPTIONIST (2 years)

Marketing

driver's license

EDUCATION

SKILLS

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CERTIFICATIONS AND LICENSES

SKILLS EDUCATION

Proficient in Microsoft Word, PowerPoint, and Excel

Customer service-focused

Opening/closing procedure

Fluent in Nepali, Hindi, Dzongkha

Focused on customer satisfaction

Multi-tasker

Organized

Highly motivated

Focused and disciplined

Active listening skills

Lansing Community College

Registered Nursing, 2019

Member of International Club

ADDITIONAL INFORMATION

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