Release Manager Shah

JAINEX SHAH

Bartlett IL *****

630-***-**** **********@*****.***

EXECUTIVE SUMMARY:

Strong People Management skills with proven experience in managing teams including offshore and outsourced resources.

Strong analytical problem-solving and communication skills, extremely goal-oriented and driven by strong work ethics.

Strong organization, planning, analytical, and troubleshooting skills.

Works with project management to facilitate project team meetings, manages agendas.

Assist with developing the release management organization.

Work with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software.

Team player with strong work ethics and result-oriented skills.

Excellent interpersonal skills, proven team player with an analytical bent problem-solving and delivering under high-stress environment.

Good analytical and communication skills and ability to work independently with minimal supervision.

SKILLS

Database

Oracle 10g, SQL Server, MYSQL, MS Access

Language

Java, C, C++

Scripting Language

SQL Scripting, Java Scripting, PHP, HTML

Operating System

Windows XP, 7, 10

Applications

net Beans, Eclipse, Dream weaver, MS Office

Concept & Tools

SDLC, OOP Fundamentals

Web Development

HTML5, CSS3, PHP, JAVASCRIPT

Tools

Itrack, Jira, TDP, tealeaf, Splunk, EFK

Accenture, USA

Operational Management Jan 2020- Present

Assisting Onsite Problem management for Leadership of Accenture and presenting to the client AT&T.

Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

May periodically assist in orienting, training, assigning and checking the work of others.

Execute special studies as directed by Section Managers to understand performance.

Works with Prod Support Lead and or Prod Support Manager to discuss potential process improvement opportunities identified.

Execute analysis and appropriate research to identify issues, uncover the true root cause and prioritize problems for resolution.

Lead the delivery and rollout of solutions defined by the problem owners.

Monitors Client Requirements.

Worked with a different team and solve the issue in a timely manner.

Keep client data up to date and generate reports.

RELEASE MANAGER/SCRUM MASTER May 2018- Dec 2019

Assisting Onsite Release manager for Leadership of Accenture and presenting to the client AT&T.

Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.

Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams.

Managing different projects and deliver in a timely manner.

Scheduled a daily meeting with the development team, testing team to get the latest status on the issue.

Worked with the developer, product managers, and operations engineers to define manage and execute milestones for each release.

Knowledge of Release Management, Configuration Management, Identity, and Access management.

Get the status from the dev and testing team and report to the client about the project status.

Monitor compliance to the existing change management process; ensure the correct approval process is followed for both regular and emergency changes.

Prior to deployment prepare a release letter and send it out to everyone so everyone should know what changes we are going to deploy.

Create a Jira dashboard and assign the ticket to the developer.

EDUCATION

Anand Mercantile College Science Management and Technology, Anand, Gujarat, India (Bachelor Degree in Computer Application)

Harper community college, Palatine IL USA (Associate Degree in Software Development)

GPA 3.53/4.00

CERTIFICATION

Certified Scrum Master (CSM)

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