Computer Engineer Front Desk
Resume:
Arshdeep Kaur
************.**@*****.***
A motivated Computer Engineer with a strong foundation in Computer Networking and Customer Service. Currently enrolled in Computer Systems Technology Networking program at Centennial College.
Willing to relocate to: Greater Toronto Area, ON - Waterloo, ON - Brantford, ON Work Experience
Retail Associate/Cashier
Follett Corporation - Centennial College Bookstore August 2021 to October 2021
* Greet customers and make sure that all covid-19 safety procedures are followed.
* Operate cash register and POS system for on-site customers.
* Manage returns and exchanges.
* Prepare shipping paperwork for Purolator
* Sort books, stationery and uniforms for online orders, pack orders for Purolator shippers.
* Assist with stockroom organization and current knowledge of all inventory items. Technical Support Associate
EN3 Solutions Ltd. - Mississauga, ON
May 2021 to August 2021
Resolving IT issues via Any desk platform to remote control client’s device and troubleshoot technical issues.
Configure and update device settings such as computers and tablets connected in a LAN. Report incidents and record proper documentation for each ticket. Provide end-user assistance where required.
Image Workstation for new deployments.
Customer Service Associate
Singh InfoTech Ltd
January 2020 to January 2021
• Call center environment in work from home scenario.
• Provide information about products and services.
• Respond to customer queries & complaints via E-mail and calling.
• Follow company guidelines and procedures to entertain customer requsts.
• Manage Quickbooks timesheets and createMS Access records.
• Keep track of latest projects and inventory.
• Review and make changes to online website.
IT Lab Assistant/VMware support
Centennial College - Toronto, ON
September 2020 to December 2020
> On-site support via front desk or phone extension to fix malfunctioning computers, routers, switches, printers, Ethernet cables and on-line support via MS Teams, TeamViewer, E-mail for virtually connected students and faculty members.
>Monitor labs virtually through VMware Horizon 7 application and maintain labs physically by re- configuring routers & switches, correcting IP settings, replacing Ethernet cables, removing dead hardware, configuring BIOS etc.
>Troubleshoot software and hardware errors for all software & networking labs daily and prepare lab equipment for open lab sessions for students on scheduled dates.
>ESXi Server installation and configuration with RAID 5 in a live data center environment.
>Erase & install new OS on Cisco router and Catalyst 2960 switches. Education
Diploma in Computer Systems Networking Technology
Centennial College
January 2020 to Present
Bachelor of Technology in Computer Science & Engineering Punjab Technical University - Jalandhar, Punjab
July 2014 to April 2017
Skills
• Networking: DHCP, IPSec, RIPv2, OSPF, PPP, NAT/PAT, ACLs, Ping, Traceroute (Less than 1 year)
• Programming: C++, Python, HTML, CSS, Ubuntu
• Operating Systems: MS Windows, Windows 2016 Server, Linux, iOS, Android (1 year)
• Applications: VMware Horizon 7, TeamViewer, Google Docs, Wireshark, Cisco packet tracer (1 year)
• MySQL
• AWS
• Office 365 (1 year)
• Team Viewer (1 year)
• Quickbooks (Less than 1 year)
• Customer service (1 year)
• Technical Support (1 year)
• Retail Support (1 year)
• HTML5
Links
https://www.linkedin.com/in/arshdeep-kaur-94042a143
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