Computer Operator Office Assistant
Resume:
Joanne M. Rector
Greenwood, In. 46142
adov97@r.postjobfree.com
I am an experienced operations supervisor with 14 years of service at Navient. My job was eliminated due to restructuring. I have a broad range of skills that extend from Senior Computer Operator to Operations Management.
My success stems from my ability to build and motivate co-workers into a successful dynamic team. I am the kind of person who works well with people at all levels in an organization, as well as with its customers. I am highly motivated to get things done correctly and in a timely manner. I am also organized and diligent with excellent written, oral, and interpersonal communication skills.
I am dependable, responsible, dedicated, precise, honest and I am looking for a challenging and rewarding career.
Core Qualifications
Over 20 yrs. Supervisory Experience
Attention to Details
Problem Solver
24x7 Rotation
Goal Oriented
Hardware/Software Areas of Expertise
Operational knowledge of Personal Computers
IBM Processor Complexes
Microsoft Word
Smart Services
QuickBooks
Service Desk
Outlook
Professional Experience
ALLIED UNIVERSAL Indianapolis, In July 2019 to Present
Security Officer
Display exceptional customer service and communication skills
Ability to handle crisis situations at the client site, calmly and efficiently
Posses effective written and oral communication and interpersonal skills with ability to deal with all
levels of personnel and the general public in a professional and effectivde manner
Maintain front desk phone system to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages
Greet and direct visitors as appropriate based on purpose of their visit
Completed CPR, AED, and Basic First Aid training
LEWIS TESTING SERVICES Indianapolis, In June 2018 to October 2018
Office Assistant June 2018 to October 2018
Successful administration of:
Accounts Payable and Receivable
Time Cards and Payroll
Payroll Taxes and Retirement Contributions
Monitoring and Notification of Past Due Invoices
Administration of Self Storage Accounts
Answer and Direct Phone Calls
NAVIENT Fishers, In. October 2004 to March 2018
Computer Operations Supervisor January 2007 to March 2018
Supervised, assigned, scheduled and coordinated a staff of six computer operators who were responsible for keeping the computer systems available and functioning 24x7 for approximately 100 programmers.
Worked with computer operators on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of systems.
Managed and monitored all required documentation and reporting in order to complete all departmental obligations.
PSA (Production Support Analyst) December 2005 to January 2007
Directed and controlled computer systems monitoring, computer application abend handling and support activity for all computer production jobs.
Senior Computer Operations Technician October 2004 to December 2005
Monitored the multi-CPU/Simplex operation of the data center for hardware and software problems.
Ensured completion of all batch and online production schedules.
USBANK St. Paul, MN 1998 to 2004
OSG (Operations Support Group) Manager
Supervised a staff of production analysts who were responsible for keeping the test systems available 24x7.
Supervisory responsibilities included hiring, firing, employee evaluations, scheduling and training.
Lead Production Support Analyst
Monitored the test systems and ensured completion of all test batch schedule
Developed and implemented policies and procedures that improved the Support Analysts job.
Participated in quarterly Disaster Recovery exercises to recover the Data Center in the event of an unplanned outage.
Education
Computer Operations Course 916 Vocational Technical Institutes, now Century College,
White Bear Lake, MN
Date: March 20, 2018
RE: Employment Reference Letter for Joanne Rector
TO WHOM IT MAY CONCERN:
Joanne Rector was employed by Navient until March 20, 2018. Joanne Rector's, Spv Computer Oper position
was eliminated in conjunction with a division restructuring.
Joanne Rector's performance at Navient has been fully satisfactory. If the downsizing had not occurred, we have
every reason to believe that the employment would be in good standing.
If you need further information, please contact The Work Number, Navient's automated employment verification
service, at 1-800-***-**** or via www.theworknumber.com. Navient's employer code is 13587.
Sincerely,
Human Resources
Lewis Testing Services, Inc.
P.O. Box 39109
Indianapolis, IN 46239
To Whom it My Concern:
I highly recommend Joanne Rector as a candidate for employment. Joanne was employed by Lewis Testing Services as an office assistant from June through October 2018. Due to restructuring, the role is changing. Joanne's responsibilities were primarily accounts receivable, payroll & taxes, and general office administration.
Joanne has organizational skills and has done extensive data entry tasks for our company. Joanne is always at work early and has faithfully worked 8AM to 5PM Mon-Fri for us. Any time that Joanne completed her work she offered her assistance to other office staff.
Joanne would be a great asset to your company and has our highest recommendation for employment. Any further questions or inquiries may be directed to me personally.
Sincerely,
Rich Fleming
Operations Manager
Lewis Testing Services PO Box 39109
Indianapolis, IN 46239
317-***-**** adov97@r.postjobfree.com
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