Customer Service Representative
Resume:
Mary Tracey
Customer Service
**** ********* ***** ************, ** 32257
adov2g@r.postjobfree.com
OBJECTIVE
I want to advance my career and utilize my communication skills.
EDUCATION —
EXPERIENCE
Roffler Barber College
1989-1990
Barber License
Highest GPA award
Best Attendance award
Florida Junior College
Major: Accounting
Softball Scholarship
Wolfson High School
Diploma 1984
April 16,2018-Present
Customer Service Representative-Aetna, Inc.
December 2015-Present
Hairstylist-Salon Cashmere
January 2007- April 2018
Receptionist/Accounting • C & L Landscape, Inc. •
Excellent customer service skills, proficient communication ability, aptitude for problem solving, strong work ethic, strong computer skills, excellent comprehension, and retention ability
KEY SKILLS —
COMMUNICATION
Excellent verbal and written communication skills
Proficient in Windows 10
Accurate typing skills
Customer service
Emotes Empathy
Desire to learn
Hard working
Task driven
Friendly
Reliable
I am an advocate for members, taking them out of the middle, and providing a clear path to care. I enjoy resolving issues for members and providers that result in first call resolution. I have excellent communication skills, a very strong work ethic, and excellent critical thinking skills necessary to research and answer any questions the caller may have. I multitask on several screens and systems during a call when necessary to provide accurate information.
REFERENCES
Tana Hamburger wk. 904-***-****
Cheryl Caruk wk. 904-***-****
George Smith wk. 904-***-****
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