AZADEH MIRAFTABI

**** ******* **. **** *********, BC V7V 3C7• C: 604-***-****•

adov0m@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking. Interior Designer is driven to bring customized design concepts to life in order to guarantee complete customer satisfaction. Customer-focused Retail Sales Associate with a solid background in interior design products. SKILLS

- Customer service- oriented

- Positive and friendly

- Energetic

- Teamwork oriented

- Multitasker

- Bilingual (English-Farsi-French)

Experience

Department Manager

Old navy - West Vancouver, BC (January 2019-October 2019)

- Responsible for pricing, inventory, merchandising and displays.

- Deployed humor, patience and empathy to resolve customer issues.

- Achieved top sales rating in less than a year.

- Interfaced with the customer to determine purchasing needs, directed them to appreciate items, and recommended additional products.

- Prepared and delivered presentations to the sales and customer service team.

- Worked with other departments in the store to gain knowledge of all products and to make connections with other managers and associates.

Sales Associate

Old navy - West Vancouver, BC ( October 2016-January 2019)

- Ensure high levels of customer satisfaction by delivering excellent sales and service.

- Welcome customers to the store and answer their questions.

- Assess customer’s needs and provide assistance and information about the product.

- Accepted and processed customer payments in cash, credit card or checks.

- Greeted customers and offer assistance where possible. Interior designer & decoration consultant ( 1 year, 4 months ) (Self-employed - Tehran-Iran EDUCATION

Bachelor: French language Azad university - Tehran-Iran 2000

Diploma: Interior design Tehran university - Tehran-Iran 2003

Certificate: Landscaping technician - Burnaby Community and Continuing Education- Burnaby-BC 2018

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