Pharmacy Technician, typing, answering phones.
Resume:
Shannon Oates
Prattville, Al. 36066
Phone: 334-***-****
E-Mail: *******@*****.***
Professional Summary
Multi-talented Pharmacy Technician Ti consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Skilled Pharmacy Technician offering 12 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Skills
Assisting pharmacists
Pharmacy and customer records management
Data entry
Updating medication histories
Medicare and Medicaid process
Patient education and counseling
Drug utilization review
Confidentiality and HIPAA
Prepare bubble packs
Drug inventory management
Drug storage procedures
Manual and automated medication dispensing
Pharmaceutical sales and services
Regulatory compliance
FDA Drug Safety Guidelines
Processing payments
Advanced math skills
Receiving incoming supplies
Inspection reviews
Eligibility review
Supply stocking
Budget preparation
Sunless tanning
Shipping and packaging
Lead generation
Troubleshooting
Safety and compliance
Closing techniques
Sales strategics
Database entry
Career planning
Amenities and accommodations knowledge
Call center operations
Shipping coordination
Inventory management
Abuse identification
Disaster recovery
Payment reconciliation
Staff management
Patient education
Scheduling
Preventative maintenance
Wrapping and boxing
Counseling
Exchanges and refunds
Delivery scheduling
Opening and closing procedures
Patient assessment
Work History
March 1993 to August 2001
Cvs Pharmacy Inc. Prattville, AL
Cashier Sales Associate
Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Welcomed and greeted customers and offered friendly, knowledgeable assistance. Observed customer purchases in line and differentiated between standard portions. Entered all sales into the cash register to record purchases. Processed shipments to complete timely updates of shelves and merchandise displays. Kept the cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
Quickly and accurately counted drawers at start and end of each shift. Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales. Ensured compliance with company service standards and inventory and cash control procedures.
Counted cash in register drawer at beginning and end of shift. Maintained current knowledge of store promotions and highlighted sales to customers. Checked prices for customers and processed items sold by scanning barcodes. Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales. Set up new sales displays each [Timeframe].
Checked identification for proof-of-age and refusing alcohol sales to underage customers. Prepared and submitted end-of-shift reports using rxnet.. Reviewed and resolved differences between accounting information and cash drawer. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Assisted customers by answering questions and fulfilling requests. Verified over $50. of cash and credit payments daily. Assisted customers with locating and choosing merchandise in any store department. Worked closely with management to solve problems and handle customer concerns. Trained as cashier and provided back-up coverage to provide customers with optimal support. July 2012 to December 2015
Cvs Pharmacy Inc. Prattville, AL
Inventory Specialist
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
January 2016 to July 2019
Cvs Pharmacy Inc. Prattville, AL
Lead Certified Pharmacy Technician
Implemented vaccine awareness campaign that increased immunization-based by how shot were and enhanced community health education.
Set up and modified patient profiles to include current information such as medications and insurance details.
Ordered medicines daily to ensure compliance with demands and needs. Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Liaised with other pharmacies to eliminate issues related to product expiratexpiraion. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Resolved non-routine issues like third party billing, computer system and customer service issues.
Administered flu and tdap on-site immunizations to promote vaccination initiatives for wellness. Processed over 600 prescriptions per day in busy pharmacies achieving decreased customer wait times and maintaining excellent customer satisfaction. October 2005 to December 2011
Cvs Pharmacy Inc. Prattville, AL
Pharmacy Technician
Ordered medicines daily to ensure compliance with demands and needs. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Counted and labeled prescriptions with correct item and quantity. Collected co-payments or full payments from customers. Counted, measured and compounded medications following standard procedures. Counted, measured, and compounded medications following standard procedures. January 1996 to December 2001
Cvs Pharmacy Inc. Prattville, AL
Assistant Store Manager
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Rotated merchandise and displays to feature new products and promotions. Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
Stanhope Elmore High School Millbrook, AL
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