Support Associate Customer Service

MARY

JONES

**** ******* ******, ***** *****, IN 47807, 812-***-****, ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

Information protection Mobility assistance Records maintenance

Written communication Task prioritization Planning

Critical thinking

EXPERIENCE

Direct Support Associate

Mosaic Terre Haute, IN

February 2009 - August 2021

Offered care and companionship to homebound clients with varying mental and physical capacities.

Assisted patients with daily living needs and personal hygiene.

Performed light housekeeping and processed laundry to help patients.

Provided emotional support, companionship, and appropriate recreation to disabled individuals.

Met residents' daily needs for positive encouragement and direct support.

Communicated observed or suspected resident changes of condition to supervisor immediately.

Empowered residents to safely complete tasks within capability levels. Jerri’s Beauty and Barber Salon

Chicago, IL

Along with styling hair, I kept updated files on each client, which included chemical services, dates performed, and products used. I was also responsible for inventory and kept work area neat, clean, and sanitized

November 1997 – May 2008

EDUCATION

General Education Certificate

Ivy Tech Community College, Terre Haute, IN

June 2016

Office Administration Certificate

City of Chicago Government Program, Chicago, IL

June 1991

Advanced Cosmetology Certificate December 1997

Harry S. Truman College

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