Call Centre Trainer

SUDESHNA BHOWMIK

Career objective

Masters in English with working experience in the service industry.Demonstrates strong communication skills and ability to establish rapport with clients.A self motivated and innovator with record of success in trouble shooting and problem resolution.Devoted to teaching and learning process.Leads by example and establishes a professional work environment based on respect.Also experienced in training Spoken English.At present looking for an opportunity into academic teaching or counselling or coordinating where my aptitude and knowledge would be further justified.

Skill Sets

Efficient in communicative and behavioural skills with good sense of the English language.

Qualifications

Passed M.A. in English from Calcutta University,2004.

Passed B.A. in English (Honors) from B.E.S.C,1998.

Passed Higher Secondary from Shri Shikshayatan College,1995.

Passed Secondary Examination from Carmel High School,1993.

Job Experiences

Company : Big slate Technologies Pvt. Ltd.

Duration : Since November 2020

Designation : Writer

Company : Smart Call Centre Pvt. Ltd.

Duration : November 2019 till September 2020

Designation : Trainer

Company : Ribosweb Pvt Ltd

Duration : February 2019 till September 2019

Designation : Trainer plus Supervisor

Company : Showtime Media Pvt. Ltd

Duration : March 2010 to December 2013.

Designation : Content Writer.

Company : Jay Shree Infotech Consultants (A B.K.Birla group of Companies)

Duration : August 2005 till July 2007.

Designation : Voice &Accent Trainer.

Company : IBM (Gurgaon)

Duration : March 2004 till July 2005.

Designation : Customer Support

Personal Strengths

Good managerial ability and communication skills.

Aptitude to learn new areas by self development,training and working.

Accepting new responsibilities and challenges.

Passion for the English Language.

Possess motivational skills with attentive listening power.

Personal Information

Date of Birth : 06.08.1976.

Email : ********@*****.***

Phone : 801-***-**** / 759-***-****

Address : B/106 (27) New Raipur

Girirekha Apartments

Kolkata - 700084

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