Resources Administrator Executive Secretary

CURRICULUM VITAE

PERSONAL DETAILS

NAMES AND SURNAME

Charity Dineo Mokoana (Dineo)

CONTACT. 076-***-****

HOME LANGUAGE Northern Sotho (Fluent)

OTHER LANGUAGES

English (Fluent)Zulu (Fluent)Tswana (Fluent)

NATIONALITY South African

RESIDE Pretoria

EDUCATION

SECONDARY EDUCATION

Holy Trinity Catholic High School

HIGHEST STD. PASSED Matric

YEAR : 1998

TERTIARY EDUCATION

INSTITUTE ATTENDED Shaw Academy

YEAR: 2015 QUALIFICATION

Diploma in Digital Marketing

INSTITUTE ATTENDED Damelin College

YEAR 2013 - 2015

QUALIFICATION

Diploma in Public Relations Management

SHORT COURSES

3 months Project Management Diploma

Varsity College Call Centre Certificate

Windows XP, MS Excel, Word, PowerPoint

Personal Management Training

Call Centre Management

International Protocol Business Etiquette

Legal requirements in Business

COMPUTER LITERACY

MS Word, MS Excel, MS PowerPoint, MS Outlook, Oracle, Accpac, Lotus Ares

WORK RECORDS

POSITION Executive Secretary

COMPANY European Union

November 2016 to November 2020

RESPONSIBILITIES

■Assisted in general office management.■ Prepared and followed up on office and activity logistics.■ Booked drivers to transport delegates to meetings, events. ■ Assisted with filling of different Programmers and their weekly diaries. ■ Arranged meeting venues; preparing memorandum and correspondence on ARES. ■ Copy initials as tender documents, classified and scanned documentation.■ Sort documentation for accounting purposes.■ Responded the office phone .■Booked transportation/flights and accommodation for participants in activities.■ Compiled and updating database .■Responsible for timely distribution of communication (electronic & non-electronic).■ Reception of daily visitors, dealing with service providers (tel, etc.).■ Took Minutes, working both on a one-to-one basis with the executives, but also on a wider basis with internal and external clients. Acting as the point of contact between the executives and internal or external colleagues, Producing reports and presentations. Maintaining the current filing, and looking for ways to improve current systems. Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the Management, including those of a highly confidential or critical nature. Prioritize and determine appropriate course of action, referral, or response, exercising judgment to reflect management style and organization policy. including: assisting with special projects; designing and producing complex documents, collecting and preparing information for meetings with staff and outside parties; maintaining contact lists; and completing expense and mileage reports.

POSITION Programme Assistant

COMPANY VVOB Education Programme

August 2016 to October 2016

RESPONSIBILITIES

■Assisted in general office management. ■ Prepared and followed-up on office and activity logistics, such as arranging meeting venues, maintenance of equipment. ■ Followed-up on expenses on a daily basis. ■ Took care of financial and accounting documentation.

■Classified and scanned documentation sorting documentation for accounting purposes and preparing for entry in the books. ■ Responded the office phone. ■ Booked transportation/flights and accommodation for participants in activities.■ Compiled and updated the VVOB address database (e.g. address lists VVOB associates, business contacts). ■ Responsible for timely distribution of communication (electronic & non-electronic).■ Reception of daily visitors, dealing with service providers (tel, etc.).■ Took minutes of meeting.

POSITION Administrative Officer

COMPANY South African Qualifications Authority (SAQA)

January 2012 to June 2016

RESPONSIBILITIES

■Dealt with the logistics of the company.■ Booked accommodation, flights, car hire and venues for conferences and meetings.■ Attended meetings and took down minutes. ■Booked the board room for meetings. ■Worked on Accpac creating Purchase Orders and receiving slips.■ Worked on a project (CAS) for the Minister of Higher Education. ■ Sent booklets via mail to various high schools.■ Liaised with the finance department.■ Managed and coordinated office activities accordingly. ■Rendered reception services for the office. ■Performed secretarial functions to the CAS office.■ Liaised with clients, managers and related stakeholders as directed. ■Received and welcomed visitors. ■Operated standard office equipment (fax, photocopy machine and telephone).■ Arranged and provided refreshments for clients. ■Received and administered the flow of information and documents in the office.■ Prepared and distributed documents as directed. ■Arranged and ensured the preparations of meetings and workshops.■ Managed communication to and from the office. ■Maintained an accurate and efficient filing system.■ Performed general administrative functions in the office. ■Communicated with clients and various stakeholders.■Travel arrangements and preparation of subsistence and travel claims for the Directors.■ Other relevant duties assigned by the Director.

POSITION Assistant to the Ombudsman

COMPANY HPCSA

March 2010 to March 2011

RESPONSIBILITIES

■Followed-up on communication.■ Handled complaints of simple to complex difficulty.■Made referrals properly.■Conducted general administrative duties including duties including telephonic client calls, faxing, email, general filling-electronic and mutual, Photocopying, sort incoming mail and ensure outgoing is correctly distributed as required by and through the office of the Ombudsman.■ Defined the allegations and issues of simple to complex complaints and accurately summarized their various positions and merits.■ Presented practical and effective recommendations that were acceptable to the Ombudsman.■ Applied alternative dispute resolution techniques to affect positive outcomes to citizens’ complaints.■Adhered to time constraints established by the supervisor.■Established and maintained cooperative working relationship with other ombudsman staff.■ Explained complex ideas through the written and spoken word.■ Discrete and satisfied confidentiality requirements at all times.■ Met and dealt tactfully with the public.■ Understood and followed oral and written instructions.■ Worked independently and performed assignments with minimal direction.■ Handled public enquiries and conducted investigation of complaints as necessary.■Assisted in the development of the Ombudsman redress system.■ Kept under close monitoring investigations of a serious and/or sensitive nature.■ Supervised, organized, prioritized and coordinated the work, including allocation of cases to ensure an even distribution of work.

POSITION Executive Secretary to the Municipal Manager COMPANY Kungwini Local Municipality January 2008 to January 2010 RESPONSIBILITIES

■Diary management for the Municipal Manager and prioritizing his appointments, convening and coordinating meetings. ■Transcribe, typed and distribute Minutes of the meeting.■Prepared and distribute Agendas and meeting material.■Booked boardrooms or external venues for meetings.■Forwarded electronic invitations to relevant managers for meetings.■ Reminded the Manager of meetings.■ Typed correspondence, reports, memorandums, notices and circulars.■ Prepared slides on MS PowerPoint for presentation purposes.■ Processed Stationery requisitions, order and control stationery. ■ Liaison / communication with other offices and secretaries as required. ■ Scheduled all travel arrangements including flights, transport, parking arrangements, accommodation (Guest houses and Hotels) (local international and offshore). ■ Conducted general administrative duties including duties including telephonic client calls, faxing, email, general filling-electronic and mutual, Photocopying, sort incoming mail and ensure outgoing is correctly distributed as required by and through the office of the Municipal Manager.■Responding to email messages on behalf of the Municipal Manager.■ Follow-up on communication from the Municipal Manager’s office.■ Coordinated activities in the office, understand office document management and office automation adaptability.■ Assisted other Municipality functional areas with relevant documentation.■ Utilization of office automation to communicate information relevant to internal and external stakeholders.■ Relationship building with the community whose assistance, cooperation and support was required. ■ Sought and applied

innovative methods to improve workflow and develop the working environment. ■ Created room for risks associated with new ideas, adapt personal approach to meet the needs of various cultures and generations.■ Understand the legislation and regulation of the Municipality.■ Able to work independently with a team and under pressure.

POSITION Secretary

COMPANY City of Tshwane Metropolitan Municipality

October 2006 to December 2007

RESPONSIBILITIES

■General office work.■ Provided administrative support. ■Managed the invitations and quotations from database. ■Liaised with service providers and facilitate the processing of payment. ■ Draft and type agendas for meetings.■ Provided secretarial support, analyzed captured data and provided sufficient Management information to generate relevant reports.

■Arranged, coordinated and provided administrative support and conducted regular follow up on action taken.■ Maintained record through filing, retrieval and retention. ■ Managed office equipment and ensured regular maintenance such as photocopier fax machine and deal with incoming e-mail, faxes and post.■ Typed correspondence, draft letters, reports, transcribe and type minutes and take dictation. ■ Organize and attend meetings, ensured that the manager was well prepared for meetings. ■ Diary management, recorded clients information.■ Compiled slides and presentations. ■ Answered, screened, transferred and made calls on behalf of the Manager. ■ Coordinated events and functions, liaised with service providers for catering arrangements, venues, printing, corporate gifts etc.■Coordinated meetings prepared meeting material and documents. ■ Coordinated Imbizo. ■Coordinated projects and prepared reports, submissions and correspondence. ■Generated and distributed monthly reports. ■ Initiated, planned, coordinated and controlled fundraising on behalf of the community. ■ Ensured and coordinated fast and efficient handling of all correspondence ■ Proofread and quality control of all documentation. ■Sourced documentation on all relevant activities.■ Interacted with stakeholders as required.

POSITION Human Resources Administrator

COMPANY Momentum Benefit

January 2006 to September 2006

RESPONSIBILITIES

■Human Resources administration. ■ Captured new applicants on the Database.■ Liaison with recruitment service providers.

■Appointments: typing employment contracts, offers of employment, ensure references have been conducted and qualification verifications are recorded.■ Schedule interviews and assessments.■ Recorded assessment result.■ Meet candidates at the reception area for interviews or assessments. ■ Regret of unsuccessful Candidates. ■ Schedule assessments with HR assistants coordinated venues and times.■ Diary management. ■ Manage assessment bookings. ■Typed correspondence, regret letters and other documentation. ■Confirm deadlines for assessments. ■Administrated resignations. ■ Coordinated budget and captured expenses. ■Leave administration: captured sick leave, annual leave and family responsibility leave for the department. ■ Management Information system.

POSITION Area Marketer

COMPANY National Lottery, Springbok

October 2004 to December 2005

RESPONSIBILITIES

■Sales representative, worked independently. ■ Developed new business and managed existing clients. ■ Conducted inspections on retailers and monitored sales figures.■Compiled reports after every visit, submitted weekly and monthly reports to the manager. ■ Achieve budget profits and formulate implement action plan to maximize profits. ■ Remained abreast of services and market trends, new product development increased brand awareness. ■Achieved and exceeded sales targets.■ Implemented and managed company promotions. ■Sales of scratch cards, updated posters, handled applications, contract renewals and terminations. ■ Maintained positive company image. ■ Planned, prioritized and executed monthly tasks thoroughly and independently.

POSITION Service Representative

COMPANY Telkom SA Ltd

August 2002 to August 2004

RESPONSIBILITIES

■Sales representative, worked independently. ■ Developed new business and managed existing clients. ■ Conducted inspections on retailers and monitored sales figures. ■Compiled reports after every visit, submitted weekly and monthly reports to the manager. ■Achieved budget profits and formulated and implemented action plan to maximize profits. ■Remained abreast of services and market trends, new product development increased brand awareness. ■ Achieved and exceeded sales targets.■ Implemented and managed company promotions. ■ Sales of scratch cards, updated posters, handled applications, contract renewals and terminations. ■ Maintained positive company image. ■ Planned, prioritized and executed monthly tasks thoroughly and independently.

POSITION Sales / Consultant

COMPANY Retailer Carson's

April 2001 to June 2002

POSITION Administrator

COMPANY Ask Africa

September 1999 to March 2001 Surveyor / Statistics

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