Customer Service Manager
Resume:
F
Kenrick
Foster
**************@*****.**
m
Atlanta, GA
SUMMARY
Natural leader offering 7 years of success in Customer service manager/ regional management positions. Proven skills in aligning operations with market conditions and customer demands to catapult sales forward and strengthen long-term business success. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results. Results-driven mangers bringing demonstrated record of progressive growth and accomplishment in Customer service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. SKILLS
Territory and account management
Consultative and relationship selling
Market and competitive analysis
Distribution channel management
Training and mentoring
Product knowledge
Follow up ability
Business development
Territory management
Relationship selling
Account management
EXPERIENCE
Regional Sales Manager
Atlanta, GA
Liberty Mutual Insurance/ Jan 2011 to Nov 2013
Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
Consistently increase sales by developing key customer relationships. Spearhead full-cycle operations management for new facility, including inception, creation, and setup.
Forecasted and documented annual and quarterly profits. Customer Service Associate
Texas City, TX
SMX Power/ Nov 2009 to Nov 2012
Reviewed account and service histories to identify trends and issues. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service Manager
San Francisco, CA
tree lines / Nov 2007 to Jun 2010
Developed open and professional relationships with team members, enabling better, more effective customer service.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement. Automated contact management system to maintain efficient client organization. Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
EDUCATION AND TRAINING
High School Diploma
Tri Cities May 2003
East Point, Ga
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