Collage Stcw

SURESH KUMAR

Shushmita

Housekeeping

Supervisor

Details

MUMBAI, INDIA

Tel +91-992*******

***********@*****.**

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Skills

Daily & Deep Cleaning Dusting

& Polishing Steam Cleaning

Vacuuming & Mopping Kitchen

& Bath Cleaning Countertop,

Appliance & Grout Cleaning

Carpet Cleaning & Wood Floor

Polishing Window Treatment

Cleaning Clothes Laundering &

Ironing Furniture & Upholstery

Cleaning Room Tidying &

Organizing Silver Polishing

Languages

ENGLISH, HINDI

Profile

Competent and dependable housekeeper with experience in private residences as well as large hotels. Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients. Skilled at selecting the best tools and methods for all cleaning jobs.

Work Experience

WARD BOY - SAI SEVA HOSPITAL & ICCU, Navi mumbai, INDIA Feb 2019

Implemented innovative step-savers that reduced average cleaning time per room from 30 to 25 minutes while maintaining hotel’s “White-Glove” quality standards. Saved thousands of dollars in annual labor costs and honored with “Star Award” for efforts.

Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds.

Met quality and efficiency goals at both hotels. Led training that helped boost housekeeping’s customer satisfaction rating to the highest out of all departments (96% positive score)

HOUSEKEEPING SUPERVISOR - The Ritz-Carlton, Riyadh, RIYADH Apr 2016 - Nov 2018

Contracted by professional cleaning business to provide housekeeping services to residential clients.

Received top scores on customer evaluations for thoroughly cleaning homes.

Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or

“green” cleaning aids.

Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year.

HOUSEKEEPING ATTENDENT - Beach Rotana, ABU DHABI, ABU DHABI Apr 2009 - Nov 2015

Education

H S C PASS - M.K.COLLAGE, GURANDI, ORISSA

Jun 2001 - May 2003

Courses

Standards of Training,Certification & Watchkeeping (STCW) - B.P.MERITIME, MUMBAI

Sep 2009 - Oct 2009

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