Tory Navarro

Atlanta, GA adougg@r.postjobfree.com 470-***-****

Self-motivated and driven to improve upon previous results. Seeking growth in a company that I can embrace my skills as a manager, utilize my personal attributes, and contribute my technical skills best to the advantage and goodness of the business and continue to grow professionally. Passion for establishing priorities to meet my goals. Passionate about using my leadership skills in a company with a philanthropic culture. 3 years of optometric/optical sales experience. 10 years of general sales experience. Excellent organizational, communicative, and personability skills.

PROFESSIONAL EXPERIENCE

Colony Square Eye Care Atlanta, GA

Optical Manager/Lead Optician January 2020-Present

Direct optical sales and services of a million-dollar practice

Problem solving, trouble shooting, adjusting prescriptions/abnormal reactions to prescriptions

Maintaining Inventories

Consistently held highest sales in office of all staff members since start date

Sold over $1,000,000 in product sales and service sales from 01/2020-09/2021

Consistently create new goals for myself, my staff, and the office every day to beat the previous year to date’s sales

Encourage, motivate, and cultivate positive working relationships with staff members, patients, and vendor reps

Hiring and training staff members

Ensuring products and services quality

Submitting, understanding, and correctly interpreting Insurance information and benefits

Negotiate terms and contracts with various vendors for multiple different accounts

Reconcile statements, meticulously catch and correct discrepancies in billing invoices and statements

I & R contact lens patient training

Retain complete product knowledge for each function and purpose and how those will affect each patient differently in reaction to visual their needs

Alpharetta Eye Clinic Alpharetta, GA

Optician January 2019- January 2020

•Precisely read, check, and verify prescriptions accurately

•Verify each finished job received from outsourced labs come back to practice/in-house lab accurately before dispensing to patients

•Remain up to date on the latest product information for each material practice offers in all optical fields, such as: frame brands/lens designs/ lens treatments/lens materials and maintain most current knowledge in the benefits and disadvantages for each category, etc.

•Correctly interpret insurance benefit eligibility for patients' and File Insurance

•Style and fit patients' frames

•Frame Adjustments

•Consistently held highest sales in practice from September 2019-Present

•Order the most suitable lenses for patients' medical needs

•Dispense Rx Eyeglasses to patients'

•Operate lab safely and efficiently

•Genuinely troubleshoot errors/inconsistencies/difficulties/challenges patients encounter when adjusting to new Rx, new/different lens design, or non-adapts

•Frequently assemble frames that require drill mounts and grooved rimless mounting

•Take the necessary measurements for patients' optical needs (P.D., Seg. Height, O.C., base curve, etc.)

Chick Fil A Alpharetta, GA

Front of House Manager January 2018-January 2019

•Lead team members in coordination with high standard for service

•Delegate all front and back of house staff to achieve complete order and service accuracy

•Properly ensure guest satisfaction at all times

•Responsible for all transactions during shifts

•Expected to handle cash accurately at the end of each shift

•Establish motivation, positivity, generous attitudes, and efficiency in my team consistently

•Handle all unexpected discrepancies as they arise

Voyage Magazine

Published 2 articles in Voyage Magazine

May 2020 Local Stories

April 2021 Shoutout Atlanta Article

VOLUNTEER

The Lion's Club Alpharetta, GA May 2019- Present

•Donate expired Rx lenses twice a month to be remade for those who cannot afford eye care

The Drake House Roswell, GA November 2017 – December 2017

•Aided in securing volunteers and supplies for the Drake House after school program

Produced a video documentary for the Drake House to educate the community on the Drake House Mission

TECHNICAL SKILLS

•Impressive understanding of medical codes

•Efficiently file insurance claims for material and services for various types of plans and policies

•Revolution EHR proficient

•Experience using medical database

•Microsoft Office Suite (Excel, Word, Access, Publisher, PowerPoint)

•Microsoft Outlook

•Social Media Proficient

•Web builder and web design proficient

GoDaddy, Squarespace

PERSONAL ATTRIBUTES

•Confident and effective communicator

•Able to interact with a wide range of audiences to build relationships and collaborate

•Capable of quickly learning, adapting, and solving problems

•Organized and Detail Oriented

•Positive and Energetic

EDUCATION

Georgia State University

Atlanta, GA

Bachelor’s Degree in Interdisciplinary Studies with a Concentration in Media Entrepreneurship

December 2020

Atlanta Technical College

Atlanta, GA

Certificate in Trained Opticianry

December 2020

Georgia State Perimeter College

Atlanta, GA

Associates Degree in Communications

December 2018

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