Active Directory Member Team

Issac R. D. Pogue

318-***-**** **********@*****.***

Houston, Texas

OBJECTIVE

Seeking an opportunity as an entry-level Software Engineer/Developer, with the clear goal of utilizing my analytical and technical skills in order to help the organization grow, prosper, and assist in improving brand and product evolution.

EDUCATION

Southern University and A&M College August 2020 Baton Rouge, LA

Bachelor of Science in Computer Science

Concentration in Information Technology

RELATED COURSE WORK

Computer Organization, Programming Languages, Numerical Methods, Data Networks, Object Oriented Programming

Statistics, Database Management, AWS Certified Developer Associate (in progress), Google IT Support Professional Certificate, Udemy Full Stack Web Development Bootcamp

SKILLS

Java Python SQL AWS QA Testing Wire Frames SCRUM Agile AS400 Troubleshooting Git Windows OS Active Directory HTML CSS JavaScript

WORK & LEADERSHIP EXPERIENCE

NOC Technician Tier I (Contract)

July 2021 – Present ITC Global Houston, TX

·Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls.

·Monitor network alarms, create tickets and perform initial triage for issue resolution.

·Identify impact and urgency.

·Resolve the issue, if possible, by utilizing documented processes and run books.

·Escalate/Assign tickets to appropriate external support teams if the issue cannot be resolved within define guidelines.

·Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression.

·Perform direct communications to customers for updates as necessary.

·Send all incident updates and notifications to define recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure.

·Once incident is deemed resolved, verify and close tickets.

·Ensure ticket handover during shift changes in accordance with operations guidelines.

IT Systems Analyst

October 2020 – July 2021 Eldorado Resorts, Inc. Shreveport, LA

·Build, maintain, analyze, and troubleshoot hardware software for all computerized information systems in the Casino, Pavilion and Hotel and supported AS/400 application.

·Monitor telecommunications in hotel as well as operations.

·Responsible for all computer system's data backup processing and running schedule reports.

·Utilized ticketing system and ensure all tickets are completed in a timely manner. (50 weekly)

·Experience managing a layer 1-3 and/or IP environment with knowledge of TCP\IP and supporting domain controllers.

·Troubleshoot LAN technologies using fluke for VLANs and trunking (port tagging).

Software Developer Intern

June 2019 – August 2019 SUBR/DXC Cloud Computing Camp Baton Rouge, LA

Responsible for employing best coding practices and object-oriented programming to work on different projects.

Worked as Developer for AWS Cloud Native application development on a 5-member team to update custom e-commerce applications for finance clients using Python.

Perform refactoring of client website’s codebase, reducing loading time by 72%.

Obtained a solid understanding of embedded application development by creating, testing, and deploying applications on (AWS Lightsail) for web hosting.

Worked in Agile environment for better work flow between members and reaching our goal in timely manner.

PROJECTS

IT Consultant

June 2020 – Present Prime Net Technologies Shreveport, LA

Built a full stack web application for my business specializing in smart home systems and automation.

Research and design scalable web application using HTML, CSS, and JavaScript for analysis.

Utilized MySQL for collecting data from customer appointments.

Worked closely with users to continually improve the operations and management of this application.

Software Developer (Student)

January 2019 – May 2019 Capstone Senior Design Project Baton Rouge, LA

Implemented a chatroom server using Python for a command line application in Windows OS.

Interpersonal end to end messages using server-client architecture.

Created code to write server-side and client-side script to bind IP addresses using socket programming.

Used Django web framework to implement backend and store messages between users.

ORGANIZATIONS & HONORS

National Society of Black Engineers Men’s Federation Rotary Club Association for Computing Machinery

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