Customer Service Back Office

Professional Summary

Skills

Experience

Kelly Zeidman

*** *** ****** **** **, Taunton, MA 02780 United States Home: 508-***-**** - **************@*****.***

An expert in customer service with several years of related experience and advanced cash handling skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Sell products Cash handling

Maintaining a tight schedule Serve customers

Efficient

07/2017 to Current Deli supervisor

Stop & Shop - Raynham, MA

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Ordering

Scheduling

Continuously classified and filed records to keep the system efficient and all information organized.

Excellent customer service

Carefully checked inventory loads against shipping papers to verify the accuracy of each order.

01/1995 to 05/2000 Manager

Supreme Coffee & Donuts - Brockton, MA

Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

Education

Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures. Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed. Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes. Supported back office procedures, including hiring and employment processes.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

06/2003 Certification: Bookkeeping/ accounting

Massasoit Community College - Brockton, MA

05/1987 High School Diploma: Accounting

Brockton High School - Brockton, MA

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