Human Resources Assistant
Resume:
Denise Thomas
El Paso, Texas, 79924
*************@*****.***
WORK EXPERIENCE
CINDY KAY MODELS
El Paso, TX
Brand Ambassador
January 2011 – December 2020
Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
Gather and organize information to plan advertising campaigns.
Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
Confer with clients to provide marketing or technical advice.
Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
Train and direct workers engaged in developing and producing advertisements.
DIAL AMERICA
El Paso, TX
Sales Representative
May 2010 - July 2010
Explain products or services and prices, and answer questions from customers.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
WEST TELEMARKETING
El Paso, TX
Customer Service Representative
August 2009 - January 2010
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
ADP
EL PASO, TX
HRIS Analyst
October 2007 - January 2009
Advise management on organizing, preparing, or implementing recruiting or retention programs.
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Provide assistance in administering employee benefit programs and worker's compensation plans.
Hear and resolve complaints from customers or the public.
Monitor, evaluate, or record training activities or program effectiveness.
Troubleshoot any unresolved complaints/questions in HRB Employease site.
DMDICKASON PERSONNEL SERVICES
EL PASO, TX
Personnel Manager/Staffing Specialist
April 2007 - July 2007
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Conduct exit interviews to identify reasons for employee termination.
Develop, administer and evaluate applicant tests.
YWCA
El Paso, TX
HR Assistant
January 2004 – October 2004
Perform customer service functions by answering employee requests and questions.
Conduct benefits enrollment for new employees.
Verify I-9 documentation and maintains books current.
Submit the online investigation requests and assists with new employee background checks.
Update HR spreadsheet with employee change requests and processes paperwork.
Assist with processing of terminations and leave of absence requests.
Assist with the preparation of the performance review forms.
Assist HR Director with various research projects and/or special projects.
Assist with recruitment and interview process.
File papers and documents into appropriate employee files.
Conduct new employee orientation.
EDUCATION
University of Texas at El Paso
Bachelors of Business Administration
Concentration in Human Resources
3.8 GPA in HR Management, 3.26 GPA overall
ADDITIONAL SKILLS
Bilingual in English and Spanish
MS Word, MS Excel, MS PowerPoint, Internet Explorer, AS400, eEmpact, Clarify, ADP HRB
Contact this candidate