Customer Service Logistics

Patricia Farias

Crest Hill, IL *****

e-mail: ***********@*****.***

Phone: 708-***-****

Summary of Qualifications:

Outstanding administrative and interpersonal skills, enthusiastic and organized. Outstanding analysis, strategy, and planning skills. Effective prioritization of multiple competing deadlines Handle confidential matters with discretion. Thrive on working in a fast paced and challenging environment Work Experience

Supervisor in Bindery April 2019–November 2019

Precision Dialogue Direct, Chicago, IL

Trained new hires in my department. Utilized machines such as Folders, MBO machines, Gavhrens, GEP Machines, Bowe machines, Inserting machines in my daily work operations. Customer Service Specialist January 2011–April 2019 LSC Communications/RR Donnelly, Bolingbrook, IL

Responsible for scheduling full truckloads and create bills of lading for customers Create orders, schedule delivery appointments, assign carriers, dispatch & deliver out. Work Closely with managing delivery on time with trucks with LTL carriers such as Fed Ex, XPO LTL, Saia Trucking, Etc. Utilize various Software to enter logistics and orders such as Mercury Gate Programs, FMS, ETM and TMS

The Strive Group 2010–2011

Receptionist/Data Entry Clerk/ Customer Service Liaison, Chicago, IL

• Responsible for creating labels for carton packaging using Zebra machine Entered data bar coding labels for UPS and FedEx shipments, and customer orders. Data Service Solutions 2008–2010

Plant and Quality Assurance Supervisor, Chicago, IL

• Responsible for daily operations of Administration and Production: Work Closely with Coordinating and scheduling 30 employees in mailing activities for a wide range of mailing projects on ink jet printers, sample packet affixing, poly bagging Report to General Manager with daily machine counts Documented employee work performance Work Closely with customers with shipment updates. The Form House Inc. 1983–2008

Plant Supervisor/Project Manager/Quality Control Supervisor, Chicago, IL

• Responsible for Supervising and training over 250 employees in order to meet customer deadlines and ensure efficiency of day-to-day operations Evaluated and documented performance of employees Responsible for Hiring, training, and managing up to 250 employees on ink jet machines. Responsible for a variety of projects such as magna-stripping, hanger-affixing, card affixing, mixed media packaging to assess and meet customer specifications. Monitored daily production and inventory control. Communicated with the customers and the sales department regarding project status updates, analyzed and resolved issues, and scheduled shipments based on predetermined deadlines. Education

General Educational Development Diploma

Joliet Junior College, Joliet, IL

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