It Engineer Trainee

Ola Rasheed

WORK HISTORY

IT Engineer, **/**** to 01/2020

Contact Centers Company - Riyadh, Saudi Arabia.

• Supported for more than 2000 employees it is the largest contact company in The Middle East.

• Delivered an exceptional level of service to agents by listening to concerns, answering questions and closing tickets.

• Processed Seat Plan weekly.

Trainee -Retail Banking Department, 02/2017 to 05/2017 Jordan Commercial Bank - Nablus, Palestine.

• Assisted customers in bank operations, including opening accounts, and cards issuing.

• Processed customer transactions, including loan payments, deposit and cheque-cashing.

• Explained bank services, financial products and applicable fees to customers.

EDUCATION

Information Technology, 2017

An Najah National University - Nablus, Palestine.

Bachelor Degree in Management Information System (MIS). 2013-2017 (4 years).

GPA: 2.42 out of 4.

Rating: Good.

36th High School,2013 -Riyadh, Saudi Arabia.

High school certificate, Scientific stream (97.8). ADDITIONAL INFORMATION

LinkedIn: www.linkedin.com/in/ola-rasheed

Nationality: Jordanian.

Marital Status: single.

Date of birth: 5/4/1995

CONTACT

Address: Riyadh, Saudi Arabia

Phone: 055*******

Email: ***.********@*****.***

SKILLS AND CERTIFICATIONS

• Microsoft Certified AZ-900

issued on 28\09\2021

• PHP programming

language 50 hours-training

course in PHP & MYSQL at

Korean Palestinian IT Center

of Excellent.

• Excel Financial

24 hours-training course in Excel

functions including pivot table,

VLOOKUP and Macros at

Cambridge International Center.

• Experience in using open-

source ERP and CRM systems

(odoo.com) and Oracle

NetSuite.

• Ability to use data

integration and business

analytic tools (Pentaho).

• Good at E-marketing

techniques and tools

Alexa.com and SEMrush.com.

Contact this candidate